WebAfrica authentication problems

waroop said:
Regarding our 24/7 support: Because it is so quiet this time of year it is difficult to cover the graveyard time slots as a lot of our staff go on leave and we are short handed.

Additionally we have found that because it is so quiet there really isn't a need to have the office manned at those hours - instead we just supply our customers with the emergency cellphone numbers via the client service area.

(PS: We did had someone in the office until 12:30am last night :))
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I too had important work to do this morning - I was up early so I could get it finished. Or so I thought. I can understand all ISP's have problems. I'm even fairly patient when these problems occur. But what frustrates the heck out of me is when you can't get hold of your ISP. I even understand that your 24/7 support is not quite 24/7 at this time of year. But then you need to have a voice message on your phone telling us exactly that. You'll find your clients much more patient if they know whats going on.

PS. Great that you have emergency numbers on your web site. Just a pity one can't find the number when you don't have any internet access!

<grumble><mumble>

Ok I'll go and calm down now. I still love Web Africa.
 
wajason said:
We are terribly sorry you feel that way, We have not had an authentication problem once on our side that i can remember that was unique to Web Africa, the last authentication problem , was also a Telkom routing problem , which lasted for the most of the day, which was between Telkom and Self authenticating ISP's
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Thanks for clearing it up. I was previously under the impression that the problem was due to your radius server being located in CT. That is why I asked if it would help to have a Telkom account (However I know their service levels are awful)
 
I sent WA an email from my cellphone querying the problem. They emailed me back within about 1/2 hour.
Peeved off with the problem, but still excellent support from WA.
 
Still can not get through to WA support. Having problems with downloading emails allthough I do not think it is WA related.

Jason were can I get the emergency cell numbers you were talking about
 
If you log into your client service area , click on support , you will find 3 after hours support cell numbers ,
otherwise check out this link for our main support numbers, msn addy's etc :D

http://www.webafrica.co.za/support/
 
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Webafrica login problems

My Webafrica accounts are saying invalid username and password

Anyone having problems

Diddy
 
Me too.

Yup, I can't authenticate either. I'm on their 10GB package, have already left a voicemail on their support number.

:confused:
 
cannot authenticate on my WebAfrica shaped and unshaped accounts. My Mweb account is OK so there must be something wrong with WebAfrica
 
reply from Webafrica:

It seemed there was a small routing problem with DSL today , but has now been resolved..

it is working now
 
Yea , seemed to be a routing problem , one of Telkoms servers were giving them uphill, but all is up and running now, with very little time impact to Web Africa clients..

Enjoy your New Years guys!
 
wajason said:
Yea , seemed to be a routing problem , one of Telkoms servers were giving them uphill, but all is up and running now, with very little time impact to Web Africa clients..

Enjoy your New Years guys!
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<ahem> Very little time impact? Jason, I don't call not being able to connect for nearly 4 hours very little time impact. Not only that, there was no one on to take my call. Even after I left a message no one has bothered returning my call. I find myself being very disappointed with Web Africa at the moment. Never thought I would ever say that.
 
Due to the recent issues we would like to offer each customer 1gb of paid bandwidth - free.

Simply submit a support ticket with this post quoted and we will apply the bandwidth to your account accordingly.

Once again our most sincere apologies for the issues and for any inconvenience caused.
 
waroop said:
Due to the recent issues we would like to offer each customer 1gb of paid bandwidth - free.

Simply submit a support ticket with this post quoted and we will apply the bandwidth to your account accordingly.

Once again our most sincere apologies for the issues and for any inconvenience caused.
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done. thanks waroop and WA for great service :)
 
waroop said:
Due to the recent issues we would like to offer each customer 1gb of paid bandwidth - free.

Simply submit a support ticket with this post quoted and we will apply the bandwidth to your account accordingly.

Once again our most sincere apologies for the issues and for any inconvenience caused.
Click to expand...

Wow! good on you Web Afria!!
 
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