WebAfrica Capped ADSL

Astraweb EU server

I also use this and one day things were going a bit slow so also connected to Astraweb.com and then my speeds picked up a lot. Not sure if this will help you or if it was just a bad day for me
 
Came home early and getting 50KB/s on NNTP.Don't expect full speed but this is just ridiculous on a 10MB line.
Will give Crystal Web capped a try next month.Surely can't be worse than this.

NNTP and P2P are deprioritised during the day so it will not perform at full line speed till pm.
 
WA's throttling (for NNTP) has definitely worsened in the last couple of months - and that includes after 20h00.

I now only get full speed - and then not always - between 00h00 and 06h00.

It should go back to full speed after 5pm. Is it only NNTP/P2P that is slow for you?
 
Hi Web Africa Helper,

I friend of mine and I are both experiencing high latency to WoW EU servers since 2 PM today, its shot up to 600ms. Whats going on @WebAfrica???? Definitely not my line. Tried Telkom Internet account and its fine, just Web Africa with high latency.
 
Hello?? this is getting serious now up to 700ms, definitely Web Africa...

What are you guys fiddling with??
 
Hi Web Africa Helper,

I friend of mine and I are both experiencing high latency to WoW EU servers since 2 PM today, its shot up to 600ms. Whats going on @WebAfrica???? Definitely not my line. Tried Telkom Internet account and its fine, just Web Africa with high latency.

No issues at the moment. Have you contacted our support team so they troubleshoot the matter?
 
Please run tests your side. I am an engineer. I am confident its not my side. Definitely yours..
 
I will switch to Telkom Internet until you sort your upstream.... Please do check.
 
It should go back to full speed after 5pm. Is it only NNTP/P2P that is slow for you?

Speed tests show that my line is matching the IS average for a 20Mb VDSL line, i.e. just under 15Mb.

I can't remember when I last used P2P, so to answer your question: at the moment it is only NNTP that is slow for me.

At present - 14h37 on Friday the 3rd April (a public holiday) I am getting 37Kb

NB: The speed increases to about 250Kb after 17h00 - normally around 18h00
 
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Hi Vizzehh,

We have no outages at the moment. Are you still having issues?



Ill give it a try again, if I don't reply it means its all good.

edit: No, still won't establish a PPP connection when using the account you provided.
 
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Hi Vizzehh,

We have no outages at the moment. Are you still having issues?


Ok, so I have gone and tested the account which WA provided on April 1st. On that day I tried using the account, and it won't establish and PPP connection, try and contact your support on the phone and the only message I got was something along the lines of "We are having problems with our line between JHB and CPT, our engineers are working on it." Alright fair enough.

Now come today, you have said it is completely fine and working, so I go and test the account again, and it is still not working. After that I try call support again and get the exact same message from 2 days ago.

I can't comprehend or understand why you have said it is working completely fine, yet I test it, and it won't work. I go try the call centre, and its the same message implying the problem has not been fixed, contradicting what you said.

Im so disappointed with WA and I haven't even opened a web page while using it.
 
Cannot open any websites with WA, but with Axxess it is flying.

Anyone else also experiencing this?
 
Cannot open any websites with WA, but with Axxess it is flying.

Anyone else also experiencing this?

Can't open most websites, especially overseas. Had to log into my free FNB account to be able to browse.

There is definitely a problem with only WA.
 
Yeah can't open any websites with WA,changed to Afrihost and now it is working.
 
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