Webafrica double billing!

mugikhan · Feb 8, 2014

So I ordered the 400GB + 400GB download plus account and got invoiced twice for the same product

MGRobinson · Feb 9, 2014

Webafrica Helper · Feb 10, 2014

mugikhan said:
So I ordered the 400GB + 400GB download plus account and got invoiced twice for the same product View attachment 98721

I have sent this off to our Billing team who will take a look into this issue and get back to you with feedback.

hellfire · Feb 10, 2014

mugikhan said:
So I ordered the 400GB + 400GB download plus account and got invoiced twice for the same product View attachment 98721

Did you take it up with them before posting here?
Just interested if myBB was your first port-of-call...

mugikhan · Feb 11, 2014

No I sent it in to support, than I pm'ed WAJustinW then only did I post here :/

hellfire · Feb 11, 2014

mugikhan said:
No I sent it in to support, than I pm'ed WAJustinW then only did I post here :/

While giving them adequate time to respond?

Webafrica Helper · Feb 13, 2014

Just a update on this matter. Our billing team have resolved the issue and confirmed the resolution with mugikhan.

Again apologies for the error.