WebAfrica down + ADSL Complete

D

DenSweep

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Hi

I just got my ADSL account activated yesterday and get told I will be billed for the full month. Nice. So, I will probably have to pay Telkom at least half for my ADSL line and then the WA ADSL complete full price.

Anyways, that aside, I get home last night and try to set it up and nada. Now I know all is working on my side as I had been using my Afrihost prepaid until this became active. Phoned them this morning and was told it is an issue on there side. Fair enough, but now I have even less time to use my line and cap. And why are there no notices on the WA site to indicate their is a problem?

I really think they should work it out pro-rata in terms of data and the line rental for the remainder of the month.
 
They must have problems again. There is certainly something up with their email delivery this morning.
 
DenSweep said:
Phoned them this morning and was told it is an issue on there side. Fair enough,
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Phone again and ask for an estimated time to fix & what exactly is going on.

There is nothing wrong with the network itself at the moment. I'm posting this using a WA account. So its something in you activation process.

DenSweep said:
I really think they should work it out pro-rata in terms of data and the line rental for the remainder of the month.
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That makes sense from your perspective now, but after the 2nd month you're on full months and then it will be better if the billing system is as simple as possible. Simple systems have less scope for screw-ups.
 
HavocXphere said:
Phone again and ask for an estimated time to fix & what exactly is going on.

There is nothing wrong with the network itself at the moment. I'm posting this using a WA account. So its something in you activation process.
.
Click to expand...

On the phone to them now.

HavocXphere said:
That makes sense from your perspective now, but after the 2nd month you're on full months and then it will be better if the billing system is as simple as possible. Simple systems have less scope for screw-ups.
.
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Of course it makes more sense. Ok, so I must pay more because they can't come up with a better system? That's like saying it's ok to pay more for petrol because the refineries don't want to find a better way to process fuel? Simple systems have less scope for long term clients, because they clients are gonna get shafted because the service provider is too lazy/greedy to find a solution. How hard can it be? 31 days = R499. So 16 days = R266. Easy. Ok, not quite as simple as that, but it shouldn't be that hard to figure out surely?
 
DenSweep said:
Of course it makes more sense. Ok, so I must pay more because they can't come up with a better system? That's like saying it's ok to pay more for petrol because the refineries don't want to find a better way to process fuel? Simple systems have less scope for long term clients, because they clients are gonna get shafted because the service provider is too lazy/greedy to find a solution. How hard can it be? 31 days = R499. So 16 days = R266. Easy. Ok, not quite as simple as that, but it shouldn't be that hard to figure out surely?
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Yes, my argument was fairly weak. Part of my new trying to be positive campaign. ;)

You are getting a full month's data cap for paying full price so that isn't entirely unfair. For the line rental component though you should enquire about that. If you've already paid some other ISP for the first 15 days then you should have to pay WA for those days too. Just ask them. Unlike the other ISPs WA support isn't completely flooded atm.

Note that it might take a while to reverse the charges. Last time I had something reversed it took 2-3 days.
 
I'm on that ADSL complete special of 16Gb for 499. I don't mind the full charge for the cap, as I can use that. :D But I will a bit miffed if they and Telkom charge me for the month. Will query this with WA. A chance for WA to prove they do look after their clients.
 
Hi DenSweep,

As per http://www.webafrica.co.za/status, the issue was up on our alerts page (scheduled maintenance) but it seems it was moved under resolved issues at 8:29 AM, very close to this post time, this may have been a reason for the status alert being overlooked.

You can find these status updates are recorded on our forums, as per: http://forums.webafrica.co.za/forumdisplay.php?f=24

I sincerely apologise for the inconvenience this scheduled maintenance has caused and if you PM me with your customer code I can investigate further into the pro-rata billing.

Thanks for your feedback.
 
I'm not sure who to thank, but whoever arranged for the pro-rata date just now is the man! Thanks!! I really do appreciate this. Works out to roughly half which is about right.

Big up to WA!!!
 
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