Webafrica down?!

ZeeCPT said:
Listen, we're all very happy that you are happy but some of us are not getting what we pay for and so we have a right to complain. Too many people in this country accept poor levels of service and that is why this country is in the sh## that it's in. WA have had numerous issues over the last while, I think people have been pretty patient tbh.
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Yes, I understand your point, but it’s like trying to "poep teen donderweer" against these big corporate boys. I'm also a person who expects to get what he pays for.

It’s just the way people go about the approach that sucks. Put pen to paper, or in this case fingers to the keyboard, type the guys an email and launch a formal complaint with them if that’s going to make you feel better... If not you can leave that’s the beauty of it. The markets today are so competitive that if you’re not happy the one day with the one ISP the following day you sign up with another.
 
As per the outage this morning, some of our network ranges were not being announced to the upstream provider. This affected some of our core services which included DNS. This in turn resulted in many web servers being inaccessible. A more thorough analysis revealed that only Windows Servers were affected and Linux Shared Servers were not. This in no way affected any of our WA ADSL Users.

These issues are presently being addressed and more communication in this regard will be forthcoming.

To address the WAADSL concerns, we have been and will continue to run significant network tweaks over the next week to assist the issue, including expediting planned capacity upgrades - there is however no ETA on this as of yet.
We urge customers who are still experiencing poor browsing and latency issue to please send an email to [email protected]

Regards,
Eugene Nell - Acting Operations Executive
Web Africa - Smart Made Simple http://www.webafrica.co.za
Telephone (frontdesk): 0861 555 222
 
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Outage between 6:36am to 7:53am
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Normal people still sleep / get to work during that time. It's not even standard office hours.. Really don't see the big issue here.
 
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on a un(related) note, I'm having major latency issues on WebAfrica from Cape Town to Int right now.

This is to one of my servers, although all international sites are affected.

ping *************

Pinging [*************] with 32 bytes of data:
Reply from *************2: bytes=32 time=1098ms TTL=49
Reply from *************: bytes=32 time=1087ms TTL=49
Reply from *************: bytes=32 time=1133ms TTL=49
Request timed out.

Ping statistics for *************:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1087ms, Maximum = 1133ms, Average = 1106ms


Tracing route to *************
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms *****************************
2 * * * Request timed out.
3 319 ms 317 ms 322 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 355 ms 335 ms 330 ms vl33.er.gw.cpt.za.wa.co.za [41.185.0.30]
5 755 ms 788 ms 779 ms upstream.vl102.gw.cpt.za.wa.co.za [196.220.59.23
0]
6 896 ms 919 ms 937 ms ash-ip-dir-equinix-pos-3-0.telkom-ipnet.co.za [1
96.43.18.102]
7 878 ms 906 ms 920 ms pos2-0.cr02.ash01.pccwbtn.net [63.218.94.17]
8 940 ms 968 ms 1032 ms webnx.ge9-27.br01.lax05.pccwbtn.net [63.218.42.1
94]
9 976 ms 975 ms * 67-220-192-101.hosted.static.webnx.com [67.220.1
92.101]
10 833 ms 828 ms 953 ms 216-18-193-130.hosted.static.webnx.com [216.18.1
93.130]
11 1053 ms 1056 ms 1040 ms **********************

Trace complete.
 
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Yeah :(

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\duaN>ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=490ms TTL=51
Reply from 41.203.21.137: bytes=32 time=523ms TTL=51
Reply from 41.203.21.137: bytes=32 time=524ms TTL=51
Reply from 41.203.21.137: bytes=32 time=540ms TTL=51

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 490ms, Maximum = 540ms, Average = 519ms

C:\Users\duaN>ping www.wage.co.za

Pinging www.wage.co.za [196.220.58.65] with 32 bytes of data:
Reply from 196.220.58.65: bytes=32 time=922ms TTL=120
Reply from 196.220.58.65: bytes=32 time=876ms TTL=120
Reply from 196.220.58.65: bytes=32 time=942ms TTL=120
Reply from 196.220.58.65: bytes=32 time=663ms TTL=120

Ping statistics for 196.220.58.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 663ms, Maximum = 942ms, Average = 850ms

C:\Users\duaN>ping www.webafrica.co.za

Pinging www.webafrica.co.za [196.220.58.66] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 196.220.58.66: bytes=32 time=972ms TTL=120

Ping statistics for 196.220.58.66:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 972ms, Maximum = 972ms, Average = 972ms

C:\Users\duaN>ping www.webafrica.co.za

Pinging www.webafrica.co.za [196.220.58.66] with 32 bytes of data:
Reply from 196.220.58.66: bytes=32 time=552ms TTL=120
Reply from 196.220.58.66: bytes=32 time=829ms TTL=120
Request timed out.
Request timed out.

Ping statistics for 196.220.58.66:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 552ms, Maximum = 829ms, Average = 690ms

C:\Users\duaN>
 
From Webafrica.co.za/alerts:
27/10/2010 21:54
Our Engineers are currently investigating an issue on the ADSL network.
ADSL users will experience slow/intermittent international browsing.

We sincerely apologise for any inconvenience being caused.
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Nm, seems fixed.
 
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zamrg said:
on a un(related) note, I'm having major latency issues on WebAfrica from Cape Town to Int right now.
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Hi zamrg

I suggest you host in NYC if possible, as local hosting has always been unreliable - if you obtain the stats from hetzner, mweb, is, webafrica, etc. it is scary, however they still advertise as 99% uptime. ThePlanet.com (co location NYC/LDN) is your best bet, I use www.host4africa.com (local intermediary) - 24 sites with not one minute downtime since 2004.

I can't afford the locals' big talk and no delivery.

If not, the smaller local guys are far more reliable and actually deliver support, just ensure they are not reselling.

Hope the info helps.

Regards

M
 
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Conack said:
Normal people still sleep / get to work during that time. It's not even standard office hours.. Really don't see the big issue here.
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Let me assure you that we lost about 1500 lines of data at a turnover of R15 per line (value R 22 500). Note "potential" because it is still a demo system, hoping to land a big customer. Our demo is a bit stuffed now . . . .
bars.gif
 
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lordnokon said:
Geez you people can bitch and moan.

Any ISP is going to have some kind of problems at times. Its computers people, theres bound to be problems.

I"m a platinum reseller of WA, you do not see me jumping up and down, having a little hissy fit.

Deal with it people.
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+1
 
We had no MS Sql handling for 2 hours this morning (01:10 - 03:04). Was this planned maintenance?
 
...and when I complain about their DNS Servers, I am told there is nothing wrong - Therefore I use: Domain Name Servers - 196.43.34.190 / 62.6.40.162
 
Gerald_D said:
We had no MS Sql handling for 2 hours this morning (01:10 - 03:04). Was this planned maintenance?
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Hi Gerald_D

I have followed up with our engineers to see if there was any down time on our MS SQL server as you specified.

I sent you a PM requesting further information in order to investigate on our side.
 
waIan said:
I sent you a PM requesting further information in order to investigate on our side.
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Your PM was blank (no content)...I deleted that before I saw your post above.

By the way, there was another hiccup 11:14 to 11:34 this morning.

Don't worry too much about it, we are moving to another server on the weekend.
 
Gerald_D said:
Your PM was blank (no content)...I deleted that before I saw your post above.

By the way, there was another hiccup 11:14 to 11:34 this morning.
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Not sure what happened there, I just re-sent the PM again. The engineers wanted to investigate the server you are on in order to see why the hiccup happened.

Gerald_D said:
Don't worry too much about it, we are moving to another server on the weekend.
Click to expand...

I still want the engineers to investigate why the server had the hiccup, please would you send me a PM with the information pertaining to your account.
 
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