WebAfrica in trouble?

falcon786 said:
When I call Cell C from my contract number they answer in a min or two,that's how it should be.

Funny thing with MTN though when I was on contract with them they would answer immediately (or within 30 seconds) but when I was on prepaid on the same number I waited for ages,sometimes up to 20 minutes,I'm guessing they give contract customers preferential call centres or something.:confused:

Either way that's terrible from Afrihost luckily I'm not with them,but still Web Africa should improve on that IMO.10 minutes isn't painstakingly long but its longer than it should be.
Click to expand...

Hi falcon786,

We're working on improving our support, I agree with you, 10 minutes is not fun to wait on the line for support.
 
rrh said:
After many years with WA I am also beginning to wonder.

I currently have at least two PMs to WebAfrica Helper that have gone unanswered for some time.

I am also facing a minor dilemma: I am assisting a ratepayer's association with FTTH. What do I say when they ask my opinion of WebAfrica ?
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Hi rrh,

Really sorry our investigating is taking a lengthy time to be concluded. I've asked a senior in our ADSL team to contact you so he can update you on the status of your query.
 
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