WebAfrica intl dead?

semaphore

semaphore

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Just wanted to know if anyone else is having the problem on the Home Connect, im using the 5gb account. Local browsing is totally fine but intl is dead dead, nothing opens.
 
I have been having issues with Webafrica over the past week. Couldn't connect to WoW servers on multiple occasions and being experiencing lag. I'm on 5gb shaped. Has been working fine on my Afrihost account though.
 
Grrr...

Getting so tired of this. I'm being shaped to 30kB/s on torrents again. And it's 12:30am. On FNB flying at 730kB/s. WA, this is really getting annoying. :(
 
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webafricas bandwidth has become a total joke, they used to be awesome , amazing for gaming now its just pathetic.
 
Morning guys,

This may have been related to [ur;=http://forums.webafrica.co.za/showthread.php/5833-Scheduled-Network-Maintenance]Scheduled Network Maintenance[/url] which was performed over the weekend, however the time frames from the posts don't exactly correlate to the maintenance times :/

What exactly was slow? Browsing, streaming, p2p, downloading?
Would like to follow up on things for you guys.
 
Hi Jeff,

P2P was incredibly slow and still is. I'm downloading torrents between 12am -6am (since Friday, using bandwidth plus) with an availability of around 40 and it crawls @ +/- 35kB/s. I phoned in at around 1am on Sunday morning, was given a pro test account with the same results. HTTP seems fine, speedtest shows a healthy 5.9Mbits. Seems all these problems started once you guys introduced the home connect products. Bey18.
 
Beylie said:
Hi Jeff,

P2P was incredibly slow and still is. I'm downloading torrents between 12am -6am (since Friday, using bandwidth plus) with an availability of around 40 and it crawls @ +/- 35kB/s. I phoned in at around 1am on Sunday morning, was given a pro test account with the same results. HTTP seems fine, speedtest shows a healthy 5.9Mbits. Seems all these problems started once you guys introduced the home connect products. Bey18.
Click to expand...

Hhmm, this is a bit weird. No other reported issues from our end. Non the less, I'll run a follow up from our end to have your account looked into.
It definitely won't be related to our Home Connect accounts though as these where a replacement for the Home Complete accounts, so no extra load has been placed on our network - even so, if accounts do start "flying off the shelf" we'll always make sure that we have enough capacity :)

Our DSL guys will be in contact shortly.
 
@Beylie: I see we've created a support ticket, which Vaughn will be dealing with and investigating :) We'll be keeping you posted from there.
 
I am on Business uncapped. I am a fultime trader on currencies. For the past week, my trading software data disconnects frequently. When I open a streaming webpage, all other data like trading and email clients disconnects 100% untill i close such streaming. I have employed pingplotter traceroutes which illustrates traceroute lost from cpt.za.wa.co.za onwards when this happens.

I have tickets open, only promises of looking into the matter.
I have since requested termination of data services with Webafrica, does not matter what the outcome, this scenario is totally unacceptable since my data package is supposed to be, and i quote: "This should not be an issue as streaming and all other data services on your account are being prioritised as "TOP" and "HIGH"." - Webafrica support.

Granted, streaming must be on ULTRA EXTRA HIGH since it kills all other data feeds.

I am aslo considering a refund of services not provided.

Regards
 
Mortiiy said:
I am on Business uncapped. I am a fultime trader on currencies. For the past week, my trading software data disconnects frequently. When I open a streaming webpage, all other data like trading and email clients disconnects 100% untill i close such streaming. I have employed pingplotter traceroutes which illustrates traceroute lost from cpt.za.wa.co.za onwards when this happens.

I have tickets open, only promises of looking into the matter.
I have since requested termination of data services with Webafrica, does not matter what the outcome, this scenario is totally unacceptable since my data package is supposed to be, and i quote: "This should not be an issue as streaming and all other data services on your account are being prioritised as "TOP" and "HIGH"." - Webafrica support.

Granted, streaming must be on ULTRA EXTRA HIGH since it kills all other data feeds.

I am aslo considering a refund of services not provided.

Regards
Click to expand...

Can you drop me a PM with your client code and any outstanding ticket ref #'s that I can follow up on.
Having no follow ups on tickets and packet loss on our network isn't acceptable and needs to be looked into immediately.

Hopefully I can have something sorted for you here :)
 
Tx for the offer Jeff. Webafrica support just came back to me. I was placed on test account which seems to run fine, while they resolve my actual account.
Let's give them a chance to look at it. I will update here once final conclusion is reached. Important at the moment is that my service is up and running fully on the interim.

Regards
 
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