Webafrica IS account won't authenticate

[4cer]

Dunno why my account won't authenticate.. says i still have 2 gigs left ?? Support doesn't help me at all..

 

[HavocXphere]

If its pppoe then reenter the password. Windoze seems forgetful with those. I've already had a few cases where I can't dial-up the connection, then when I retype the saved password it suddenly works.

 

[Peppercorns]

I've had the same type of problem b4, except mine wouldn't authenticate with any account.

Telkom had to "reset" my line to fix it

 

[oober]

I've had the same type of problem b4, except mine wouldn't authenticate with any account.

Telkom had to "reset" my line to fix it

What exactly did you tell them to fix the problem because a normal line recreate on their side did not fix my problem. Since the 10th of Jan I'm unable to authenticate with ANY IS account.

Check : http://mybroadband.co.za/vb/showthread.php?t=101301

And I'm not getting helped sigh.

 

[Peppercorns]

To be honest I told Telkom that no ISP's accounts would authenticate on my router and I was having problems, I then asked if they could send someone out to check what the problem was. The person then replied that they were going to do a "ADSL line reset" for me and to just hold on for a few seconds, I watched my router, and about a minute later the PPP light came on. So my problem was sorted

So, ya, I didn't really asked them for anything particular, just told them the situation and they sorted it out

Unfortunately I'm not sure what the problem with your authentication if a line reset didn't work

 

[wavern]

Hi

Can you please provide me with your client code, so that i may investigate .

 

[Raumas]

I am having the same issues. Keep getting "invalid username or password", this happens on both my WA account and my friends Openweb IS account. The funny thing is it is only happening when I am dial up through a RASPPPOE connection (for routesentry), the normal windows connection goes through without a hitch.