WebAfrica is Awesome!!

S

Scorpion

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:D haha ok so in pure fustration yesterday (and a bit of anger in the moment) I posted a thread with what seemed to be and appropriate title for the way I felt at the time (Thread= "WebAfrica is Crap!!). It is not my usual style to lash out like that but with a few incidents building up and the final stall being an accounting issue I created the thread.

Every single post in that thread backed WebAfrica up (and with good reason in my past experience). Two Employees at WebAfrica also jumped onto the thread and offered to help me out with my situation.

I emailed Mariet at WebAfrica in response to her post and within 5mins I received a phone call with solutions to my problems.

My accounting query was resolved and they also read that I had posted a comment on how I was unable to access bandwidth on my account due to an authentication error. I believed it to be 1.5 gigs of lost bandwidth but was honestly informed that it was actually 5 gigs. I was credited for this amount.

So In light of these latest developments, I felt it was worthy of creating this post to say thank you to those who jumped on my previous thread and sorted out my problems.

My faith has been restored in WebAfrica :)
 
Last edited:
Syndyre said:
You should edit your original thread too in case someone finds it. :)
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Thats why I created this one in response to that one. You can't edit the Title :D I did however put a link in the other one to this one so that is the best I can do
 
Scorpion said:
Thats why I created this one in response to that one. You can't edit the Title :D I did however put a link in the other one to this one so that is the best I can do
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That's what I meant, just to link to it. ;)
 
Congrats to WA for making customer happy.

Now if only .. what was the name of that Company .. Telkom or something like that...
 
I saw the thread title and thought... "wasn't this the same guy who titled a thread 'WA is crap' yesterday"? Glad your problems have been sorted out....when customers complain publicly companies should see it as an opportunity to gain a vocal supporter... well done WA.
 
Its nice that companies monitor this forum. I wish Telkom did....then again maybe they do and they just can't read too good!
 
Fact is there is still a thread named "WebAfrica is CRAP!! {Resolved}". Not everybody read every thread - most only skim the titles and open what interests them. To me the title is still very negative towords WA if you just read the title and do not bother to read the whole thread. WA is a great company - they dont deserve it.

Me personally, I dont like it when people overreact, lashing out at a company with a title like that. Buy hey this is a free country...
 
I dont think its a bad thing to publicly voice your issues, had he not done it maybe WA wouldnt have put as much effort into it as they did?!
 
diesel said:
I dont think its a bad thing to publicly voice your issues, had he not done it maybe WA wouldnt have put as much effort into it as they did?!
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I once had a problem, I PM'd one of the WA people on the forum, and my problem was sorted out immediately. Nothing public. They put all the effort into it because I think they pride themselves on their service.
 
I dont think it takes a whole lot to be better than telkom to be honest, you need things like this to keep the companies on their toes and stop them from slacking, after all we paying customers and do not pay for mistakes and errors, we pay for results so if they cocked up somewhere along the line they need to face the music.

Thank god for forums like these.
 
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