WebAfrica & IS semi-shaped

Hi Max001, Dj Styles,

We will not be launching the semi-shaped packages this year it seems.

At the moment we are focusing on the quality of our existing services by adding new features and streamlining our call center to offer the best support possible.
Our product range is already one of the broadest in the industry and our primary concern is to maintain WA standards as we grow.

We do have plans to launch this service ( around the begging of next year ) but we will not be able to give any exact dates just yet.
 
Standard, then please explain to me why your unshaped service is acting like a 56k line from last week?
 
Hi semaphore,

We don't currently have any issues with our unshaped service?
If it is a speed issue then their may be an issue with your line.

Could you please PM me your client code so we can look into your account for you. :)
 
There is no problem with my line Krayon, as i have gone through this entire process with your support team with no decent response from there behalf.

But i will humor you and pm you.
 
I've been using their unshaped service for the last few months, every day, with no issues, Verizon and SAIX alike.
 
Hubris @ WA ?

Hi Krayon --

If you go up a post or three you will note that I was another WebAfrica client suffering ultra slow speeds: according to the speed tests my uplink speeds were faster than my download speeds.

After three calls into WebAfrica - with zero response - I switched to Nexus.

My problems disappeared.
 
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