It all started a month ago when I ordered a domain from WebAfrica from their website. Due to a technical error on their website, the sale went through 6 times!
I immediately contacted their support department explaining to them the situation and asked them to cancel the 5 duplicate orders so that I am left with only one domain registration and not 6.
When I received my statement at the end of the month, I saw that they credit me only for two registrations which left 3 registrations of the same domain remaining. I phoned their billing department to get the extra domain registration of 2 years (R758.10) credited and again explained to them that due to a system error on their side, I should not be charged for this. My main problem was that their debit orders were already processed and so they couldn't stop the additional R758.10 from going off from my bank account.
Basically after their billing department made a stuff up on my account, I had to pay R758.10 extra that month. Two weeks later, they did however credit me and refunded the full amount in my bank account. I thought this was the end of the nightmare but just to be safe, I decided to move all my ADSL accounts to Afrihost, leaving only my hosting and ADSL lines with WebAfrica as Afrihost does not provide reseller hosting. I figured if I had less services from WebAfrica, then there is a lesser chance that they will screw up my account. Boy was I in for a surprise this month!
After receiving an invoice before the end of March from WebAfrica stating what I owed them, I went through the invoice and all seemed well. But then came the surprise from the bank when the WebAfrica debit order went off and was R758.10 MORE than the invoice stated!
I logged into the WebAfrica client zone and discovered that they debited my refund of R758.10 on my account. So basically they made a screw up, refunded me a month later and then the next month decided to take my refund BACK!!! To top it all off, when I phoned their billing department, the lady tried to convince me that the debit of R758.10 is simply their system showing that I was refunded. If that's the case, then why the hell did I have to pay them the R758.10 back then?!
This is simply the last straw from WebAfrica. I have decided to cancel my debit order and will move my remaining services to a different ISP.
Is there anyone who can perhaps recommend a good and capable ISP that provides competitve reseller hosting packages as well as ADSL lines?
I immediately contacted their support department explaining to them the situation and asked them to cancel the 5 duplicate orders so that I am left with only one domain registration and not 6.
When I received my statement at the end of the month, I saw that they credit me only for two registrations which left 3 registrations of the same domain remaining. I phoned their billing department to get the extra domain registration of 2 years (R758.10) credited and again explained to them that due to a system error on their side, I should not be charged for this. My main problem was that their debit orders were already processed and so they couldn't stop the additional R758.10 from going off from my bank account.
Basically after their billing department made a stuff up on my account, I had to pay R758.10 extra that month. Two weeks later, they did however credit me and refunded the full amount in my bank account. I thought this was the end of the nightmare but just to be safe, I decided to move all my ADSL accounts to Afrihost, leaving only my hosting and ADSL lines with WebAfrica as Afrihost does not provide reseller hosting. I figured if I had less services from WebAfrica, then there is a lesser chance that they will screw up my account. Boy was I in for a surprise this month!
After receiving an invoice before the end of March from WebAfrica stating what I owed them, I went through the invoice and all seemed well. But then came the surprise from the bank when the WebAfrica debit order went off and was R758.10 MORE than the invoice stated!
I logged into the WebAfrica client zone and discovered that they debited my refund of R758.10 on my account. So basically they made a screw up, refunded me a month later and then the next month decided to take my refund BACK!!! To top it all off, when I phoned their billing department, the lady tried to convince me that the debit of R758.10 is simply their system showing that I was refunded. If that's the case, then why the hell did I have to pay them the R758.10 back then?!
This is simply the last straw from WebAfrica. I have decided to cancel my debit order and will move my remaining services to a different ISP.
Is there anyone who can perhaps recommend a good and capable ISP that provides competitve reseller hosting packages as well as ADSL lines?
