WebAfrica : Reasonable Cancellation Fee

[chrisparker]

I just contacted WebAfrica to ask about their reasonable cancellation fee clause 2.5 on their fibre-specific T&C's. The lady I spoke to, Nicky, didn't know and said she'd ask the product manager. She phoned me back after chatting to the product manager to say the following:

"The reasonable cancellation fee is the number of months remaining in your initial period multiplied by the instalment amount"

This essentially means that they are ignoring the CPA legislation either on their part, or on the part of Telkom. The consumer needs to pay the full remainder of instalments with no service as they retrieve the equipment too according to the T&C's.

While I find this sort of thing appalling, I'm not really surprised given what I have read online.

If WebAfrica would like to clarify this, please feel free. You were on the verge of a new customer but I for one cannot agree to such greedy terms and conditions.

 

[deweyzeph]

A reasonable cancellation fee in my opinion is zero. Why should you have to pay anything to cancel?

 

[mister]

A reasonable cancellation fee in my opinion is zero. Why should you have to pay anything to cancel?

Zero is unreasonable as it costs money to install the fiber

 

[chrisparker]

Zero is unreasonable as it costs money to install the fiber

It's generally 30% of the remaining instalments. I'd be happy to pay that, but 100%, surely not. Also, there is a R1750 installation cost upfront...so it's not that...

 

[deweyzeph]

Zero is unreasonable as it costs money to install the fiber

You pay an installation fee, so you should not have to pay a cent to cancel.

 

[Kelerei]

Typical WebAfrica behaviour: do whatever it takes to sell (ethics and morality be damned), then fsck your customer over once you've suckered him up.

Avoid this ISP at any cost.

 

[chrisparker]

Typical WebAfrica behaviour: do whatever it takes to sell (ethics and morality be damned), then fsck your customer over once you've suckered him up.

Avoid this ISP at any cost.

Yeah, seems fibre is still in the distance for me even though it terminates on my driveway .

That being said, Vox has the same response - full outstanding fees payable...wonder what the ombudsman will have to say about this given that one has to pay an installation fee.

 

[ghostR]

/subscribes

 

[slvR]

Yea while I agree paying for the install and still being locked into a contract is a Telkom staple, you did, knowingly sign-up for it.

 

[chrisparker]

Yea while I agree paying for the install and still being locked into a contract is a Telkom staple, you did, knowingly sign-up for it.

Actually, I haven't signed up - while reading the fine print I decided it would be best to find out more. I have learned my lessons with the cell companies.

This thread was to warn others that the "reasonable" fee is in fact not reasonable.

 

[Swa]

Yea while I agree paying for the install and still being locked into a contract is a Telkom staple, you did, knowingly sign-up for it.

Lol he's not signing up because of that.