WebAfrica reviews?

Been with them for 10 years, there used to be issues with billing , but that didn’t affect me.

I’d recommend them as in the top 5 for ADSL
 
I was with them, they couldnt figure out why a 20MB fibre line was on 2MB or so AND that normal websites suffered. They replaced modems. I replaced them and.. Been Cool ever since.
 
For me, when things are fine, they are great. The problem is that if you need support, they are terrible and it really is the luck of the draw. To get someone capable is really hard and I think they are cutting corners wherever they can
Some areas seem to be a lot worse than others, so that can play a part with things.
Would I recommend to a friend - probably not.
 
Everytime I have had a service interruption I have battled to get it resolved. Africa only undertake to get back to you "usually in 48 hours". This excludes weekends and holidays and they do get back to you that's all they do. They routinely fail to escalate technical issues. Ultimately they are resellers and when they fail to escalate issues rigorously it is a dramatic failure.
 
ESCOM and TELKOM look positively brilliant compared to the customer service from these clowns!
 
@WebAfrica Helper
Heres' my review -Stay Away. Do your home work on an ISP first before you settle.

Held at Ransom by WebAfrica Disgraceful Service

@WebAfrica Helper Account: DEA08 I was a loyal customer of Webafrica for 14 years . for the last few years , I was trying to switch over from ADSL to Fibre and completed many pre orders that expired. This was because Webafrica only uses a few Last mile fibre partners in my area. I really felt...
mybroadband.co.za mybroadband.co.za
 
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