Webafrica ripoff

[poopoo@12345]

Order placed on 27 Feb 23 and installation done 17 Mar 23, note than 14 days. Their SLA says if installation exceed 14 days, R999 is credited to your account. Simple man reasoning says that this should apply, but Webafrica says no. The problem was on Vuma's side and they not responsible. Took me 3 days to get the above response. See their T&C attached.

Talking about installation was at wits end as I had to escalate t the National Sales Manager to intervene. They billed incorrectly for the wrong package, captured incorrect banking details and took no accountability.

 

[ld13]

Order placed on 27 Feb 23 and installation done 17 Mar 23, note than 14 days. Their SLA says if installation exceed 14 days, R999 is credited to your account. Simple man reasoning says that this should apply, but Webafrica says no. The problem was on Vuma's side and they not responsible. Took me 3 days to get the above response. See their T&C attached.

Talking about installation was at wits end as I had to escalate t the National Sales Manager to intervene. They billed incorrectly for the wrong package, captured incorrect banking details and took no accountability.

That offer specifically excludes:

• Delays outside of Webafrica's control,...

Problem?

 

[poopoo@12345]

That offer specifically excludes:



Delays outside of Webafrica's control,...

Problem?



As I said, no accountability as they place the problem at Vumatel. My contract is with Webafrica, not Vuma

 

[Impala]

Order placed on 27 Feb 23 and installation done 17 Mar 23, note than 14 days. Their SLA says if installation exceed 14 days, R999 is credited to your account. Simple man reasoning says that this should apply, but Webafrica says no. The problem was on Vuma's side and they not responsible. Took me 3 days to get the above response. See their T&C attached.

Talking about installation was at wits end as I had to escalate t the National Sales Manager to intervene. They billed incorrectly for the wrong package, captured incorrect banking details and took no accountability.

Lodge a mediation request at ISPA, as it is very easy just for them to say the issue was with Vuma.

Lodge A Mediation Request With ISPA | ISPA

Lodge a mediation request with ISPA to resolve internet disputes and consumer complaints fairly for providers and users in South Africa.

ispa.org.za

 

[HartsockZA]

Order placed on 27 Feb 23 and installation done 17 Mar 23, note than 14 days. Their SLA says if installation exceed 14 days, R999 is credited to your account. Simple man reasoning says that this should apply, but Webafrica says no. The problem was on Vuma's side and they not responsible. Took me 3 days to get the above response. See their T&C attached.

Talking about installation was at wits end as I had to escalate t the National Sales Manager to intervene. They billed incorrectly for the wrong package, captured incorrect banking details and took no accountability.

So they'd probably nail you on point 4 delays outside of their control and sadly Vuma and others do delay.
If you're feeling up for it lodge a complaint on ISPA or take it up with ICASA.

 

[Webafrica Helper]

Hello @poopoo@12345 - we would like a chance to clarify, please share your order number with us via DM so we may take a closer look and advise exactly what caused the installation delay as well as the FNO reasoning behind the above agent's response to advise that the order does not qualify for the above-mentioned credit. We're on standby for your details. Rs^

 

[x7razor]

Webafrica

There is the problem. Thread can be closed

 

[poopoo@12345]

Hello @poopoo@12345 - we would like a chance to clarify, please share your order number with us via DM so we may take a closer look and advise exactly what caused the installation delay as well as the FNO reasoning behind the above agent's response to advise that the order does not qualify for the above-mentioned credit. We're on standby for your details. Rs^

Hello @poopoo@12345 - we would like a chance to clarify, please share your order number with us via DM so we may take a closer look and advise exactly what caused the installation delay as well as the FNO reasoning behind the above agent's response to advise that the order does not qualify for the above-mentioned credit. We're on standby for your details. Rs^

9750394622

 

[poopoo@12345]

Hello @poopoo@12345 - we would like a chance to clarify, please share your order number with us via DM so we may take a closer look and advise exactly what caused the installation delay as well as the FNO reasoning behind the above agent's response to advise that the order does not qualify for the above-mentioned credit. We're on standby for your details. Rs^