Webafrica Shocking ISP

[Cybervoros]

Is anyone else experiencing this ..

IM A NEW CLIENT. No internet service. No support. They have taken two months of fees already. I’ve been trying to contact WEBAFRICA consistently and repeatedly. I get put on hold and then told to go to their Whatapp line where I am promised a reply within 5 min. A whattsapp bot responds and then puts me on hold for sometimes up to 30 hours. I simply cannot get a hold of anyone that actually helps. I have been billed twice already and have no service or remedy to get service. I cannot cancel because then they want to charge nme over R 2800 installation fee which they will deduct off my account without permission.

 

[Webafrica Helper]

Hi there, we're really sorry to hear about this experience and are here to help. Please share your profile email address and via DM so we may investigate and ensure assistance as soon as possible. Our teams are on standby to receive your DM
Thank you in advance

 

[Cybervoros]

[email protected]

 

[Cybervoros]

[email protected]

 

[Dylan_G]

Hijacking this thread.

@WebAfrica Helper hopefully you are still assisting on MyBB.

Having connection issues at my parent's house. Intermittently:

Loss of signal
No internet connection
Slow internet connection
Certain sites/services cannot be accessed (eg Netflix will work, Whatsapp calls don't)

This has happened 5 times in the past month since they got Fibre connected.

Please advise what you need to assist.