WebAfrica site down ?

I can't call up their page via an IS link, and accessing a site that appears to be hosted by them is dog slow.

Any WA guys care to comment?
 
it went down just while i was applying for an ADSL complete package for a friend. I hope I did not jam the system :)
 
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same here, although site isn't down - just takes about 10-15 mins to load the front page :)
 
We appologise for this inconvinience, our Dev's are looking into it... Can you PM your details so that i can recheck and follow up on your request for a Complete package?
 
Hi Guys

There is definitely a problem at the moment.
There seems to be a connection problem somewhere, which is causing our website and other servers to be inaccessible.
We suspect that this might be the result of a broken link or problem at the data center itself, but nothing can be confirmed yet.

We will update this forum as new information becomes available.
 
"i guess you want my credit card details ?"
Noooppp, i was looking for your contact details...
 
In the meanwhile, please discard the application that I was currently making for Mrs I Verlinden, as I will reapply later for another bundle. thanks.
 
WAColin said:
Hi Guys

There seems to be a connection problem somewhere, which is causing our website and other servers to be inaccessible.
Click to expand...

i can ping your web server just fine with no packet loss, so doesn't look like routing/connection. good luck, i'm waiting to login :)
 
Its been happening more often, we have hosted services from WebAfrica and they are having reoccurring issues with "...the link to our data centre..." so much for 99.9% uptime...

Lets hope it does not happen again...
 
Hi ASS_SAZiN`,

Firstly, I turly do understand your concern.
We do apologize about the issues as of late.
The problems have been related to the Verizon Network, and not to our network or routing.
As per our Status Page today, herewith the confirmation of the incidents:

First Notice from Verizon:
This is what explains the issues experienced over the last couple of days.

Resolved Date: TBA
Status: Attending
Type: Verizon: Latency
Point of impact: Cape Town Data centers
Symptoms experienced: Intermittent latency effecting CPT data centers
Cause of problem: Verizon Gateway routers
Estimated time of repair: N/A
Additional information: Verizon has escalated the problem to their NOC/Backbone team.
Attending: Verizon engineers

Second Notice from Verizon:
This is a notice informing of emergency maintenance, scheduled to take-place tonight.

Date: 11 Nov 2008 4:32:15 PM
Scheduled Date: 12 Nov 2008 11:00:00 PM
Cause of Problem: Emergency Maintenance
Point of Impact:
Great Westerford - Cape Town
Symptoms Experienced: High Latency
Severity: Critical
Status: New
Attending: Verizon Engineers
Ticket Number:
Additional Information: Verizon Business will be doing an emergency maintenance on two gateway routers in Cape Town to resolve the current high latency issues being experienced. There will be a minimum of 30 minutes loss of connectivity during the period of maintenance.
We sincerely apologies for the inconvenience caused.
Click to expand...

Unfortunately, at this stage, we are at the mercy of Verizon's Network and we rely on them to provide reliable service and to ensure uptime.

As of next month, we will be starting tests of new uplinks to alternate providers. Ideally we intend to have links to more than just a single provider, ensuring the maximum reliability and service-uptime.
We will be sending-out notices to all of our clients, confirming this.
Once we have confirmed the initial testing phases, I will ensure that you all get updated on the situation.

We are working to greatly improve uptime and network reliability for everybody.

Thank you for your patience and understanding.
May you have a great evening!
 
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