WebAfrica - Support Ticket. Long Response Time - Waiting

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MrG

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What is the average response time from WebAfrica? I am still waiting a response from:

01/04/2014 01:04 PM

Maybe they thought my ticket was an April fools :P
 
That's about the normal waiting time I have to endure. Normally takes them anywhere from 24-72 hours it seems to process simple requests. It's also very frustrating that you cannot ever request anything over the phone but have to send a mail or submit a ticket so that you are at the mercy of their timely responses.
 
MrG said:
What is the average response time from WebAfrica? I am still waiting a response from:

01/04/2014 01:04 PM

Maybe they thought my ticket was an April fools :P
Click to expand...

Hi MrG,

Has our team responded to your ticket yet?
 
fingerprintz.mgr said:
Doesn't take long with me, but I find that I don't get responses via email, only via the client zone. You'll have to go here: https://www.webafrica.co.za/clientarea.php and then sign in --> go to Support --> View my tickets
Click to expand...

Well I log in and even though I have outstanding tickets, none are showing

It does tell me I have an outstanding invoice even though my account is fully paid up.

So this client zone does not seem to work well at all

As for telephonic support... that - as many have experienced - is rather frustrating.

Oh well
 
Fulton17 said:
Well I log in and even though I have outstanding tickets, none are showing

It does tell me I have an outstanding invoice even though my account is fully paid up.

So this client zone does not seem to work well at all

As for telephonic support... that - as many have experienced - is rather frustrating.

Oh well
Click to expand...

Yup, too much is broken with the new customer zone with regards to the ticket system. The old one worked perfectly.
 
Fulton17 said:
Well I log in and even though I have outstanding tickets, none are showing

It does tell me I have an outstanding invoice even though my account is fully paid up.

So this client zone does not seem to work well at all

As for telephonic support... that - as many have experienced - is rather frustrating.

Oh well
Click to expand...

Yep same issue here - and for some reason their "24hr online support" is always offline. I remember the good old days where you could IM / Skype them directly and problems were solved in minutes.
 
I just had a ticket with WebAfrica closed without it being resolved :confused:
Since beginning of March i'm still waiting for the funds to show up in my account and i just get the run around from the billing department and i assume i am not the only one. Come on WebAfrica Billing dept - Catch a wake up!
 
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