WebAfrica Support Ticket ..

[inn3rpece]

Hi all.

Please tell me whether this is indeed appropriate .. I submitted a ticket to WebAfrica requesting a list of telephone numbers that have used my adsl account and I received the same response from 2 support technicians:

Request:
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Good Day,

Can you please send me a list of all the telephone numbers that have used my account.

thanks.

Response #1
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Hi there,

I am not able to view the telephone numbers connecting to your account.

I am only able to view the line port.

For the the telephone numbers, you will need to follow the following procedure.

You need to open a Police case for bandwidth theft or possible fraud. Once the case number has been issued, you need to request the Investigating Police Officer to get a Sec 205 subpoena made out in the name against Telkom SA Ltd. On the Sec 205 you may request the following

- The telephone numbers used to access the ADSL platform with the username (USERNAME@WADSL);
- The registered owner details of the identified telephone numbers; and
- the physical installation addresses of the identified telephone numbers.


Once the Sec 205 has been issued, the Police Officer needs to hand the Sec 205 to their Technical Support Unit for delivery upon Telkom SA Ltd.

Please let us know should you require any further assistance
Please let us know should you have any further queries.

Reply #1
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Hi Geffin,

I am not disputing bandwidth usage. I am happy with the current bandwidth usage. Irrespective of what Radius software you use, you should be able to obtain the telephone numbers when the modem logins in and captures the data. Please try and get it.

Response #2
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Hi,

Unfortunately we are not able to view the clients telephone numbers that were connecting up to your account, we can only view port numbers

The above procedure is needed to retrieve those information.

My apologies for the inconvenience.

Please let us know should you have any further queries.


I think this is completely ridiculous as this is my account and I want to know who is using my account. So now to see who is using my account I must go to the police and Telkom?

 

[dabouncer]

Why did you not make use of the dslsecure that webafrica provides on accounts?
Was your adsl router incorrectly configured allowing an outsider to access your router and steal your auth. details?

No ISP will have the telephone number, only port numbers like he told you.

I think this is completely ridiculous as this is my account and I want to know who is using my account. So now to see who is using my account I must go to the police and Telkom?

You are no more special than any other person who has experienced bandwidth theft.

 

[Ludjer]

ye this is the only way to get the details

remember all the ISP sees is what port number connects to there servers, nothing else

edit---

also isn't this in the wrong section?

 

[WAFarrah]

Hi Inn3rpece

I sent you a pm, i await your response...

Have an excellent evening further!

 

[inn3rpece]

Thanks.