WebAfrica Support Ticket ..

I

inn3rpece

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Hi all.

Please tell me whether this is indeed appropriate .. I submitted a ticket to WebAfrica requesting a list of telephone numbers that have used my adsl account and I received the same response from 2 support technicians:

Request:
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Good Day,

Can you please send me a list of all the telephone numbers that have used my account.

thanks.

Response #1
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Hi there,

I am not able to view the telephone numbers connecting to your account.

I am only able to view the line port.

For the the telephone numbers, you will need to follow the following procedure.

You need to open a Police case for bandwidth theft or possible fraud. Once the case number has been issued, you need to request the Investigating Police Officer to get a Sec 205 subpoena made out in the name against Telkom SA Ltd. On the Sec 205 you may request the following

- The telephone numbers used to access the ADSL platform with the username (USERNAME@WADSL);
- The registered owner details of the identified telephone numbers; and
- the physical installation addresses of the identified telephone numbers.


Once the Sec 205 has been issued, the Police Officer needs to hand the Sec 205 to their Technical Support Unit for delivery upon Telkom SA Ltd.

Please let us know should you require any further assistance :-)
Please let us know should you have any further queries.

Reply #1
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Hi Geffin,

I am not disputing bandwidth usage. I am happy with the current bandwidth usage. Irrespective of what Radius software you use, you should be able to obtain the telephone numbers when the modem logins in and captures the data. Please try and get it.

Response #2
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Hi,

Unfortunately we are not able to view the clients telephone numbers that were connecting up to your account, we can only view port numbers

The above procedure is needed to retrieve those information.

My apologies for the inconvenience.

Please let us know should you have any further queries.


I think this is completely ridiculous as this is my account and I want to know who is using my account. So now to see who is using my account I must go to the police and Telkom?
Edit/Delete Message
 
they are 100% correct, they don't have the power or ability to give you these details - the same applies to any ISP
 
This seems about right boet (IMO)

You would need to get the police involved to get the personal information because you'd only need it if BW theft was suspected, but since you don't really seem to think so (your OP) then I'm thinking that you don't need the information.
 
they are 100% correct, they don't have the power or ability to give you these details - the same applies to any ISP
Click to expand...

Point taken, but if they don't have the ability to check it then they need to escalate the ticket accordingly. And not all ISP's impose this task on there clients.
I have successfully queried this issue with another ISP and got the list via telephone with a support technician. So this is not a regulation/policy common to all ISP's.

This seems about right boet (IMO)

You would need to get the police involved to get the personal information because you'd only need it if BW theft was suspected, but since you don't really seem to think so (your OP) then I'm thinking that you don't need the information.
Click to expand...

But surely if I'm the account owner, I should have access to this information? I mean, I simply want to see who is using my account.
 
inn3rpece said:
Point taken, but if they don't have the ability to check it then they need to escalate the ticket accordingly. And not all ISP's impose this task on there clients.
I have successfully queried this issue with another ISP and got the list via telephone with a support technician. So this is not a regulation/policy common to all ISP's.



But surely if I'm the account owner, I should have access to this information? I mean, I simply want to see who is using my account.
Click to expand...

The ISP who handed you that information is in serious breach of the law for handing over such confidential information; would really like to know who they are.

AFAIK, the only information an ISP has is the line port of the connecting modem. The telephone number of the connecting line port is only accessible by Telkom where the information terminates, before the authentication request is handed over to the respective RADIUS server.
 
Why did you not make use of the dslsecure that webafrica provides on accounts?
Was your adsl router incorrectly configured allowing an outsider to access your router and steal your auth. details?

No ISP will have the telephone number, only port numbers like he told you.

inn3rpece said:
I think this is completely ridiculous as this is my account and I want to know who is using my account. So now to see who is using my account I must go to the police and Telkom?
Click to expand...

You are no more special than any other person who has experienced bandwidth theft.

Please dont spam the forums aswell. One thread is enough.
 
No ISP will have the telephone number, only port numbers like he told you.
Click to expand...

Not so. One is indeed able to obtain the corresponding landline number in addition to a whole lot of other information. That would be a poor setup if they are not capturing this information. The PPP login details are not situated on the modem, so no.
 
Last edited:
Telkom can change the port numbers at any time, the ISP would not be aware of the change, and you could end up blaming an innocent.

Hence the existing procedure ... open a case or forgetaboutit.
 
stoke said:
Telkom can change the port numbers at any time, the ISP would not be aware of the change, and you could end up blaming an innocent.

Hence the existing procedure ... open a case or forgetaboutit.
Click to expand...

You are quite correct. However, My point still remains, it is indeed very possible for one to obtain the telephone number when the modem connects.

In any event, this post may have interpreted as a rant but in actuality I just needed some more insight into whether this type of information should be accessible to the client. I am disputing bandwidth usage, a menial 500MB (dloads+uploads) when my wired network setup was offline incl all computers and I was away. so yeah.
 
inn3rpece said:
You are quite correct. However, My point still remains, it is indeed very possible for one to obtain the telephone number when the modem connects.

In any event, this post may have interpreted as a rant but in actuality I just needed some more insight into whether this type of information should be accessible to the client. I am disputing bandwidth usage, a menial 500MB (dloads+uploads) when my wired network setup was offline incl all computers and I was away. so yeah.
Click to expand...

since you think you might have someone leeching off your account, why not check the dsl console at http://dsl.webafrica.co.za. If you see another line port which has connected and authenticated with your account, you then have greater reason to open a case and follow the steps given to you by the WebAfrica agent; who knows, they might even give you that 500mb back :)
 
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