Webafrica VPS usage wrong

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vip3r011za

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Rented a vps from webafrica..smooth sailing..
then last month , their bandwidth statistics is wrong..

from 1st till 11th their bandwidth records is wrong..

then 11th may i SHUTDOWN the server..& cancelled it

guess what... from 13 Mayb till 28may , while SERVER is OFF , BANDWIDTH is still being USED 22GB while OFF.
send them support tickets, no response and according to webafrica matter resolved

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^frist server in the world that uses bandwidth whille powered down:mad::mad:
and i still get billed for it..wtf!
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Unfortunately Web Africa's support seems to have really gone down the drain since they started buying so many other hosting companies.

I hope one of their reps come and post here with an explanation.
 
that i seriously doubt, cant get a superior on the line..

UPDATE: 03/06/2015@16:35 i did get phone call from billing department..
 
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bs story: the 22gb is dns traffic, no dns was installed on it , 1st thing, 2nd since when does traffic acount on a server thats off??

oOOo according to them they dont log the ip's that was accesing that services

#webafricamustfall
 
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How sure are you that the server was actually shutdown? I know WA has somewhat gone down the toilet but logs are logs?
 
Maybe the IP address that was used by your VPS had previously been used to another customer and ends up being an accounting error? You getting billed for someone elses usage. Their support is terrible these days. Maybe switch to another provider?

Solitude said:
Unfortunately Web Africa's support seems to have really gone down the drain since they started buying so many other hosting companies.

I hope one of their reps come and post here with an explanation.
Click to expand...

This. Buying out small hosting companies without expanding their infrastructure or baseline of staff.
 
poor response:
"Traffic collection for the server happens on the edge of the network.
The traffic that you see after the server was shut down, is inbound traffic, normally from dubious activities or sources, such as UDP flood attacks, or even DDOS attacks. Even though the server was shut down, the service was still active in the Customer Zone, and as such the traffic collectors keep on collecting/billing for traffic usage, since these attack type traffic, still passes the point where we collect traffic usage. These types of attacks would also trigger the sudden increase in outbound traffic as you have seen prior to your having turned off the VPS.

The reason why the server in Germany is not doing the same thing is that it is using a different IP address to the IP you were using on The WebAfrica side."

bull****, dont assume it was ip, it was on a domain..
udp flood/chargen/l7ddos, must NOT reflect on billing if off..
 
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check my panel now..data used on 01 june while server off....
so let say this happens to 1000 customer..each at r1000 issue
that R1Million they make from their errors..


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more detailed usage while OFF (confirmed by them, got telehpnic conversation where its confirmed server is OFF)
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See if they charge you overages for this as well. If so, it may be worth having a lawyer check it out. From my understanding the onus is not on the customer to ensure that a service that is in an off state isn't being affected by external forces. In which case, you shouldn't need to pay overages if that server was indeed off. If what the network admin said is true - Is the traffic collection not happening before their firewall? In which you would be receiving a filtered number of incoming connections anyway?
 
Enigma_ said:
See if they charge you overages for this as well. If so, it may be worth having a lawyer check it out. From my understanding the onus is not on the customer to ensure that a service that is in an off state isn't being affected by external forces. In which case, you shouldn't need to pay overages if that server was indeed off. If what the network admin said is true - Is the traffic collection not happening before their firewall? In which you would be receiving a filtered number of incoming connections anyway?
Click to expand...

Bandwidth should be taken from the virtual interface of the VM and not on the edge of the network.
In this regard, if your VM is off, but a DNS Amplification attack is directed to your "off VM", the edge network would record this bandwidth as usage, despite the fact that the bandwidth actually isn't reaching your VM at all.
This does not seem like a very good model. Legally I am not sure where it stands, but charging you for bandwidth which you never received or sent on your VM interface seems a bit in bad taste.It would be like a Cell phone provider charging you for a call that hasn't connected to the network.
 
Murmaider said:
Bandwidth should be taken from the virtual interface of the VM and not on the edge of the network.
In this regard, if your VM is off, but a DNS Amplification attack is directed to your "off VM", the edge network would record this bandwidth as usage, despite the fact that the bandwidth actually isn't reaching your VM at all.
This does not seem like a very good model. Legally I am not sure where it stands, but charging you for bandwidth which you never received or sent on your VM interface seems a bit in bad taste.It would be like a Cell phone provider charging you for a call that hasn't connected to the network.
Click to expand...

Well said, I concur. It's not a very good model at all. Also looks as if there is room for error with double assigning IP addresses for VM's. Customers then would be charged for data someone else is using.
 
Murmaider said:
Bandwidth should be taken from the virtual interface of the VM and not on the edge of the network.
In this regard, if your VM is off, but a DNS Amplification attack is directed to your "off VM", the edge network would record this bandwidth as usage, despite the fact that the bandwidth actually isn't reaching your VM at all.
This does not seem like a very good model. Legally I am not sure where it stands, but charging you for bandwidth which you never received or sent on your VM interface seems a bit in bad taste.It would be like a Cell phone provider charging you for a call that hasn't connected to the network.
Click to expand...

This reply is absolutely spot on, it makes zero sense to record bandwidth at the edge.
 
did compalint with icasa this morning..

got reply from webafrica this afternoon..

"We will be submitting a credit note for Traffic Overages from the date you turned off the VPS server, for only the Inbound Traffic done towards your server. In future you are more than welcome to escalate excessive bandwidth usage to us, so we can investigate and attempt to mitigate any attack traffic if applicable.

Thank you.
"

including their details to pay still..
really really...
will pay the dishonest bastards and write off the money , cut my losses and get done with
 
Move on to another provider. They'll have it coming when they do that to the wrong person.
 
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