WebAfrica Woes

AntiThesis said:
Well, I'll certainly give credit where credit is due.

WebAfrica's response is great. After a brief lapse in communication (resulting from a problem with a mail server I understand), they've responded brilliantly and put me firmly back on their supporting side :D

Thanks for the response guys. As I said, the service has always been great, just that one issue :)
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Was it really needed to drag this issue out into the forums? Should have resolved it privatly, in my opinion.

And yes, I love WebAfrica! Do I get 3gigs next month?
 
kilo39 said:
Debit Orders are a real pain - correct procedure is to write a letter to your bank telling them to cancel the order - then there is no problem... order comes in - refused by bank - end of story.
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(A general comment related to the above comment and not to Webafrica)

People think this is the correct way to do it, but its not in fact. If you read the form from the bank the clearly state you must cancel with the company doing the debit. The banks in fact only block the transaction for a month or two, and then when its lifted you can suddenly get whacked with back amounts, not to mention the fact that the company may start sending you payment reminders and legal letters. You signed a contract with a company and must give that company notice.
 
Yes agree - and thought was self-explanatory - when you write the letter for your bank - you notify the company making the debit at the same time...

... and - if the bank allows a debit order - after you have written to inform them to cancel it - then the bank is in the wrong - they are going directly against your written instruction.
 
Abe said:
Just wait until you try and cancel TelkomInternet. Good luck. It must have taken me 2-3 months to get the damn thing cancelled.

Cheers

Abe
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Dont tell me! It took the same time to cancel ADSL. They had to pay me back lots of money. I stopped using it the day I cancelled so they refunded me!
 
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Yeah, good on ya WA - used you guys when I was in SA, during those "oh so heady days" of finally having an international data allowance at a reasonable price, alas, that was taken away.

Keep up the fight - I'm sure you guys will manage to do what the ISP's in the UK did via Ofcom if you keep chipping away at that 8billion ton gorilla.
 
I've only ever had good experiences with WA. Fantastic company to work with. Mistakes come with the territory, we're all human in the end :).
 
Irritating

Surely you checked around for prices before you signed up with WA. If you had no intention of staying with them why did you not negotiate a once off payment to avoid a debit order from your account instead of making a BIG fuss about this now. The problem that you have just experienced you could have had with any other of the service providers and after just once month of use of their product I think they have been very generous. In my opinion if you look around at prices I think WA's price for their 3GB product is very reasonable. As far as service is concerned, me being a female and not being all that clued up (but learning along the way) WA and the guys have been extremely helpful, friendly and prompt when dealing with any problems I have had. Of course I also would like to pay less and would like more than 3GB as I find it too little, but I have no intention of jumping around to another service provider. Why fix something if it isn't broken?

WA IS WORKING FOR ME.
 
AntiThesis said:
Simply that they were more expensive than others .geek. I felt that the difference in price was not justified by any of the extras.

mmm... perhaps I should change my sig to say "Do not leave web africa" :D
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Are web africa not the cheapest for 4 gb unshaped (SAIX network)?

I'm actually really asking since i'm thinking of going this route as it seems to be cheaper than what I am currently doing, just need to find out how the latancy is with certain applications as that is my biggest concern
 
Webafrica Totally is the best:)
I been with Webafrica since July2005 and had not one hassle.
First class ISP!!!!
 
Whats your latency lick though STOF?, I'm not into huge downloads but my ping to the USA is of big concern?

anyone on an unshaped WA account that can let me know?
 
I've been with WebAfrica for a year now and what a pleasure to do business with them. I was changing my ISP and they were really so nice about it, but the new ISP couldn't deliver. So i merely sent WebAfrica an e-mail and told them to retain me as a client, which they happily did and it's been plain sailing since. I did have a problem and they attended to it immediately and gave me 1gig on the house. They're a great bunch of guys to deal with and i reckon i'll be sticking with them for good. Thank you WebAfrica!!!!!:) :) :)
 
webafrica mainpage down?
just tried to check out the jive on the new Webafrica IS 30Gb accounts but, my browser says service unavalable, anyone else experiencing this or is it my browser or IPcop Squid.ctrl+f5 doesnt helpzor
someone check the link? http://www.webafrica.co.za/
 
Latency?

Kalvaer said:
Whats your latency lick though STOF?, I'm not into huge downloads but my ping to the USA is of big concern?

anyone on an unshaped WA account that can let me know?
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Pinging megagames.com [66.118.166.100] with 32 bytes of data:

Reply from 66.118.166.100: bytes=32 time=402ms TTL=49
Reply from 66.118.166.100: bytes=32 time=400ms TTL=49
Reply from 66.118.166.100: bytes=32 time=400ms TTL=49
Reply from 66.118.166.100: bytes=32 time=399ms TTL=49
Reply from 66.118.166.100: bytes=32 time=398ms TTL=49
Reply from 66.118.166.100: bytes=32 time=399ms TTL=49
Reply from 66.118.166.100: bytes=32 time=397ms TTL=49
Reply from 66.118.166.100: bytes=32 time=399ms TTL=49
Reply from 66.118.166.100: bytes=32 time=399ms TTL=49
Reply from 66.118.166.100: bytes=32 time=398ms TTL=49
Reply from 66.118.166.100: bytes=32 time=401ms TTL=49
Reply from 66.118.166.100: bytes=32 time=401ms TTL=49
 
DEAD! Power cuts in Cape again. Me think they are in CT!
 
hmm, okies but how is that i am connected but i cant get there page?
oops--- ok so they are reachable, or did i blink?nope they are up:)
 
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vespax said:
Was it really needed to drag this issue out into the forums? Should have resolved it privatly, in my opinion.
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I agree, but in this case it's for the best.

I was trawling these forums looking for a good ISP, with WebAfrica specifically in mind. The huge response to this post by everyone giving their positive experiences with WA and only the minor admin problem of one person being debited by an extra month has convinced me WA is the place to go.

...and the worst that can happen is I get a month's free access :)

Now if only Telkom would install my damn line...(7 months and counting)
 
That's nice!

waroop said:
Hi Antithesis,
In addition we would like to offer you one months free 3gb adsl service as a token of our concern for the whole situation.
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To quote Rosemary Clooney from another era: That's nice!

Seeing as I am in the process of moving ISPs, I think with that one line alone you have my custom. I think antithesis's (farks sake, how many esses and stuff should be there at the end? - language of the anti-Christ, English!) comment is the first negative thing I've read about WA on this forum.
 
ADSL wait time

cjh said:
Now if only Telkom would install my damn line...(7 months and counting)
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Heh heh, got mine on Thursday (13/4) after 5 weeks' wait! The techy said they had about 5000 outstanding calls for this area alone (Southeast Pretoria) I used Billion's BiPAC 7402R2 router and got going chop-chop, on SuSE nogal!

Cheer up, chum!
 
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