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Question of the Day: What's the most interesting small town you've visited in South Africa?
WebAfrica
- Thread starter Dean
- Start date
lilDeath
Executive Member
wakey wakey!!!
Want a cookie?
Want a cookie?
kiepie
Executive Member
Just send them an e-mail, it much faster and cheaper.
Their response is under 10mins.
Their response is under 10mins.
Hi Dean,
First let me apologise to you for having to hold so long. It must be frustrating indeed! It does happen very seldomly though. Every now and then we have a call that will just get "stuck" in the queue and we have no idea what causes it. We've rebuilt the PABX from the ground up, replaced all the hardware with dual PRI cards but to no avail though we haven't given up yet! We will conquer it Secondly the other scenario that may cause a 10 minute wait is if the after hours support staff are used up on long client queries.
We have been playing with the idea of if a call wait goes over 5 minutes then the current operators will ask the client if they can call them back after they have dealt with the new incoming call. Since we realise some calls can be dealt with in 30 seconds while others take 30 minutes.
Operations are 365 days a year. While less than ideal, you are welcome to use the emergency cell contacts (located on the "contact page" in the client area) if you do need get someone ASAP.
Average pickup times are under 1 minute and we aim to never have queues of more than 5 minutes.
First let me apologise to you for having to hold so long. It must be frustrating indeed! It does happen very seldomly though. Every now and then we have a call that will just get "stuck" in the queue and we have no idea what causes it. We've rebuilt the PABX from the ground up, replaced all the hardware with dual PRI cards but to no avail though we haven't given up yet! We will conquer it
Secondly the other scenario that may cause a 10 minute wait is if the after hours support staff are used up on long client queries. We have been playing with the idea of if a call wait goes over 5 minutes then the current operators will ask the client if they can call them back after they have dealt with the new incoming call. Since we realise some calls can be dealt with in 30 seconds while others take 30 minutes.
Operations are 365 days a year. While less than ideal, you are welcome to use the emergency cell contacts (located on the "contact page" in the client area) if you do need get someone ASAP.
Average pickup times are under 1 minute and we aim to never have queues of more than 5 minutes.
Hi Dean,
I can vouch for for what WAMATT has just said. Every time I have needed support it has been outstanding service. Within 1 minute and my call is answered and problem being sorted out, even on weekends and late nights.
I think you were just unlucky as WAMATT explained.
KEEP UP THE GOOD WORK WEBAFRICA!!
I can vouch for for what WAMATT has just said. Every time I have needed support it has been outstanding service. Within 1 minute and my call is answered and problem being sorted out, even on weekends and late nights.
I think you were just unlucky as WAMATT explained.
KEEP UP THE GOOD WORK WEBAFRICA!!
wamatt, thanks for the explanation.
I must however say that all subsequent dealings with WA have been nothing short of outstanding. It seems that no matter what time of the day or night, on whichever public holiday or full working day, I always get a speedy reply.
I have recently signed up for an ADSL account without any hassles to speak of.
Now the only thing left to completely win me over is that 0866 fax-to-email issue...
Keep up the good work WA
I must however say that all subsequent dealings with WA have been nothing short of outstanding. It seems that no matter what time of the day or night, on whichever public holiday or full working day, I always get a speedy reply.
I have recently signed up for an ADSL account without any hassles to speak of.
Now the only thing left to completely win me over is that 0866 fax-to-email issue...
Keep up the good work WA
Femme
New Member
Yea, same here, very helpful and excellent service all round!
Three cheers!
(All cheques and monies can be sent via post to... )
Three cheers!
(All cheques and monies can be sent via post to... )