shotalot
Well-Known Member
- Joined
- May 14, 2015
- Messages
- 143
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Anyone else getting terrible speeds from Webafrica?
When we first got it installed everything was great, but progressively over the past months of having it our speeds have gotten worse and worse. We've paid for a 100 mb/s line but now we are never getting over 30mb/s (When I'm home at least). And it gets even worse at night, quite often less than 5 mbs.
I've noticed something though: when browsing normally, getting our usual expected speed at around 20. At exactly 8:00pm our line resets, and then reconnects for about 5 minutes. When its reconnected it drops to around 5 mbs. And weirdly, If I reset the router, its fine, back to around 30. But get this, between 1 and 5 minutes after reconnecting, the connection resets again and drops back down to ~5 mbs.
It's pretty clear they are shaping us, and at certian periods (Between 8 and around 11 or 12) they seem to change our DNS to an even more shaped line. We've contacted them so many times through calls and facebook. (Side note, if you cant get through to their terrible technical support, just call sales, sales will always answer). The most annoying part of all of this, is when they finally said they would come fix it their solution was to give us a DUAL BAND ROUTER. So they blame the router. On top of this out of all of the devices in our house, only one supports 5ghz, my roommates S7.
Thanks Webafrica for putting me into Low Priority in dota
But yeah, am I the only one experiencing this? Could you guys suggest another ISP? Cool Ideas has been suggested to me before, but we need to wait till our first six months are done otherwise we default on the router.
Thanks
When we first got it installed everything was great, but progressively over the past months of having it our speeds have gotten worse and worse. We've paid for a 100 mb/s line but now we are never getting over 30mb/s (When I'm home at least). And it gets even worse at night, quite often less than 5 mbs.
I've noticed something though: when browsing normally, getting our usual expected speed at around 20. At exactly 8:00pm our line resets, and then reconnects for about 5 minutes. When its reconnected it drops to around 5 mbs. And weirdly, If I reset the router, its fine, back to around 30. But get this, between 1 and 5 minutes after reconnecting, the connection resets again and drops back down to ~5 mbs.
It's pretty clear they are shaping us, and at certian periods (Between 8 and around 11 or 12) they seem to change our DNS to an even more shaped line. We've contacted them so many times through calls and facebook. (Side note, if you cant get through to their terrible technical support, just call sales, sales will always answer). The most annoying part of all of this, is when they finally said they would come fix it their solution was to give us a DUAL BAND ROUTER. So they blame the router. On top of this out of all of the devices in our house, only one supports 5ghz, my roommates S7.
Thanks Webafrica for putting me into Low Priority in dota
But yeah, am I the only one experiencing this? Could you guys suggest another ISP? Cool Ideas has been suggested to me before, but we need to wait till our first six months are done otherwise we default on the router.
Thanks
