Webafrica

These guys are TOTALLY F'N USELESS! My connection is completely down; definitely a WA fault as all the lights on my Octotel box are as they should be, & the WA router's internet light is orange.

No responses to any email, Facebook or Twitter fault logs, and after 10 minutes on the phone this afternoon just listening to their f'n answering machine playlist I f'n gave up. They don't even seem to have a presence to speak of on this forum anymore.

So sick of this; have gone through six or seven ISPs in the last two years of ADSL. So dreading going through this AGAIN with fibre now.

CISP you're next up. Please don't disappoint.
 
shotalot said:
Anyone else getting terrible speeds from Webafrica?

When we first got it installed everything was great, but progressively over the past months of having it our speeds have gotten worse and worse. We've paid for a 100 mb/s line but now we are never getting over 30mb/s (When I'm home at least). And it gets even worse at night, quite often less than 5 mbs.

I've noticed something though: when browsing normally, getting our usual expected speed at around 20. At exactly 8:00pm our line resets, and then reconnects for about 5 minutes. When its reconnected it drops to around 5 mbs. And weirdly, If I reset the router, its fine, back to around 30. But get this, between 1 and 5 minutes after reconnecting, the connection resets again and drops back down to ~5 mbs.

It's pretty clear they are shaping us, and at certian periods (Between 8 and around 11 or 12) they seem to change our DNS to an even more shaped line. We've contacted them so many times through calls and facebook. (Side note, if you cant get through to their terrible technical support, just call sales, sales will always answer). The most annoying part of all of this, is when they finally said they would come fix it their solution was to give us a DUAL BAND ROUTER. So they blame the router. On top of this out of all of the devices in our house, only one supports 5ghz, my roommates S7.

Thanks Webafrica for putting me into Low Priority in dota :(

But yeah, am I the only one experiencing this? Could you guys suggest another ISP? Cool Ideas has been suggested to me before, but we need to wait till our first six months are done otherwise we default on the router.

Thanks
Click to expand...

Hi shotalot,

Definitely not shaping. Sounds like a line or router issue. Can you PM your account details so I can get our team to investigate.
 
Eye9od said:
These guys are TOTALLY F'N USELESS! My connection is completely down; definitely a WA fault as all the lights on my Octotel box are as they should be, & the WA router's internet light is orange.

No responses to any email, Facebook or Twitter fault logs, and after 10 minutes on the phone this afternoon just listening to their f'n answering machine playlist I f'n gave up. They don't even seem to have a presence to speak of on this forum anymore.

So sick of this; have gone through six or seven ISPs in the last two years of ADSL. So dreading going through this AGAIN with fibre now.

CISP you're next up. Please don't disappoint.
Click to expand...

Hi Eye9od,

I have reported your issue to our team who will contact you soon.
 
voldoverse said:
Ok cool sorry man i read something like that somewhere on here. Ill try to go crystalweb today rather. Still haven recieved any updates or something from webafrica
Click to expand...

Hi Voldoverse,

PM me your account details I will take a look and get back to you.
 
Wahlburg said:
Same here; via Webafrica on Fiberhoods.

I didn't take them up on the router (since I already had one) so I should be able to swap ISPs.

Local speedtests hit 100Mb up and down consistently, but actual performance doesn't match: I think they're bottlenecked on International bandwidth.

Have heard good things about both Vox and Cool Ideas.

Anyone know how to arrange a Fibrehoods-capable guest account through either of them for testing?

Any other ISP suggestions?
Click to expand...

Please PM me your account info so I can get our team to assist. We don't have any network issues so we need to troubleshoot things to pinpoint the cause.
 
4 Days later a reply from Webafrica helper. Thanks for helping me decide not to go with WA once telkom is finished with the fibre installation en of November.
 
Liplapa said:
4 Days later a reply from Webafrica helper. Thanks for helping me decide not to go with WA once telkom is finished with the fibre installation en of November.
Click to expand...
Well too be honest, I did not expect them to respond at all. So I guess there is still hope.
 
I can say that after I PM'd WA on both Twitter and Fb in ALL CAPS and started posting links to this post as well as their 2/5 star rating on Hellopeter, I finally got a call from a very friendly and helpful tech who offered me his email addy and personal cell number. This was after I started having issues with my PS4 constantly disconnecting from the TP-Link AC750 (Archer C20) router they offered with installation. Something tells me this router is not too lekker...
 
I have to say, I ordered FTH from WebAfrica a few months ago, still waiting for Telkom to finish fibre backbone in Moreleta Park. If it was not for the feedback from WebAfrica Helper I may have cancelled my order after reading this.
 
Sent through my order 2 weeks ago, gave them my previous fibre order number that afrihost gave me.
Gave operations my GPS coordinates and fibre order number no feedback...

Gatvol
 
Koosie said:
Sent through my order 2 weeks ago, gave them my previous fibre order number that afrihost gave me.
Gave operations my GPS coordinates and fibre order number no feedback...

Gatvol
Click to expand...

Can you PM me your account info so I can take a look into this for you.
 
booswig said:
I have to say, I ordered FTH from WebAfrica a few months ago, still waiting for Telkom to finish fibre backbone in Moreleta Park. If it was not for the feedback from WebAfrica Helper I may have cancelled my order after reading this.
Click to expand...

Hi booswig,

Please PM me your account info so I can see if there is any movement from Openserve.

Thanks
 
Is this the same Web Africa that advertises on Mix FM (93.8 in JHB)? A very slowly read advert (I guess) intended to make other providers service seem slow by comparison.
If yes... Your advert sucks MASSIVE donkey balls. I switch stations every time it comes on. Your marketing teams should be forced to listen to that cr@p all day for wasting your co's money.
 
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