Website not loading on IS - and Im not capped!?

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Hi all..
http://www.cassimshoes.co.za

Will someone explain to me how come this opens up with saix or dial-up but not with IS? :confused:

I've got an IS account with Openweb... and neither browsing nor ftp works with IS for this particular website.
Is this an issue with the hosts.. or IS?

Please help asap.
Thanks :)
 
Last edited:
mhmayet
Hi,

Using IS DSL. No issues opening this site.
Click to expand...

So how come some can open and some cannot?
I've tried it on Firefox and Explorer.

Any ideas?
 
Not sure. Just tried again, can access and ping.

HTML: 
C:\>ping www.cassimshoes.co.za

Pinging www.cassimshoes.co.za [196.211.124.218] with 32 bytes of data:

Reply from 196.211.124.218: bytes=32 time=25ms TTL=59
Reply from 196.211.124.218: bytes=32 time=24ms TTL=59
Reply from 196.211.124.218: bytes=32 time=25ms TTL=59
Reply from 196.211.124.218: bytes=32 time=27ms TTL=59

Ping statistics for 196.211.124.218:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 27ms, Average = 25ms

Trace shows that it's hosted locally at "PDDC" on a shared linux server. Have you logged a call with Openweb?
 
Weird maybe its an internal problem then, maybe a mis configured firewall?
 
C:\>ping www.cassimshoes.co.za

Pinging www.cassimshoes.co.za [196.211.124.218] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.211.124.218:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

^^ for me!

Thanks guys... I will log a call with OpenWeb.
Grrrr ... just so frustrating.
 
Could you do a trace so we could see where the issue possibly is?
 
Here's a tracert to the ip:

Tracing route to 196.211.124.218 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 10 ms 9 ms 196.209.4.1
3 38 ms 37 ms 36 ms 196.38.73.181
4 35 ms 34 ms 33 ms curp4-rba-gi2.isdsl.net [196.38.73.114]
5 38 ms 36 ms 37 ms cdsl1-rba-gi4-0-4-50.ip.isnet.net [196.38.73.109
]
6 34 ms 34 ms 335 ms 196.38.73.98
7 47 ms 45 ms 47 ms 196.209.87.24
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
...
 
tracert 196.211.124.218

Tracing route to svr1.pddc.co.za [196.211.124.218]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 22 ms 22 ms 22 ms cdsl1-rba-vl2157.ip.isnet.net [196.38.73.217]
4 24 ms 25 ms 26 ms cdsl1-rba-vl85-cpe.ip.isnet.net [196.38.73.142]

5 22 ms 22 ms 22 ms cdsl1-rba-gi4-0-4-52.ip.isnet.net [196.38.73.137
]
6 23 ms 23 ms 21 ms clns2-rba-gi0-1.ip.isnet.net [196.36.80.213]
7 33 ms 37 ms 31 ms 196-209-87-24-tpr-esr-2.dynamic.isadsl.co.za [19
6.209.87.24]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
....



Breaks down at 2 for me.
 
If you guys think this is a server issue what should I tell the hosts to do?
Allow access on the firewall?
 
Am a bit rusty, but this looks like a routing issue. Suspect that the public subnet which you form a part of is not being routed/advertised correctly. You will not be able to log a call with IS directly. Just supply Openweb with all this info and they should be able to get it resolved with the IS engineers.
 
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