Weekend 30-31 July 2005

[Kei]

WBS doesn't care about it's customers, no! It's a proven fact!

 

[slimothy]

thats the problem all we do is guess. Ok lets assume he is aware of it, he doesnt decide what to do, hes the technical puppet... he can only do what his bosses tell him to do. If it was a technical problem he can only fix it if they tell him to, if they make it priority over whatever he's doing right now. If it was a purposfull decision from the top so they could save bandwidth (and i wouldn't put it past them) then him being aware doesn't help either.

We need the idiots at the top to acknowledge it for the smarter folks in the middle to fix it. In the press we all saw WBS flat out denying it and if they deny the problem even exists then you can bet your bottom dollar they're not telling Luis to fix it, they're telling him to keep coding the bandwidth manager or check basestations or whatever it is he does

 

[Kei]

how in hell can you run a telecommunications company where your technicians are only allowed to fix faults when the boss says so???? That's laughable. In transmission, and data, you as a technician is supposed to clear all faults before going home, or handover faults to relieving staff at end of shift.

 

[Jongi]

how in hell can you run a telecommunications company where your technicians are only allowed to fix faults when the boss says so???? That's laughable. In transmission, and data, you as a technician is supposed to clear all faults before going home, or handover faults to relieving staff at end of shift.

While not wanting to seem a WBS lackey but the general theme stands. I think in any business an employee will only look for solutions to problems that are given priority and to which he has been directed to fix.

 

[ic]

thats the problem all we do is guess. Ok lets assume he is aware of it, he doesnt decide what to do, hes the technical puppet... he can only do what his bosses tell him to do. If it was a technical problem he can only fix it if they tell him to, if they make it priority over whatever he's doing right now. If it was a purposfull decision from the top so they could save bandwidth (and i wouldn't put it past them) then him being aware doesn't help either.

We need the idiots at the top to acknowledge it for the smarter folks in the middle to fix it. In the press we all saw WBS flat out denying it and if they deny the problem even exists then you can bet your bottom dollar they're not telling Luis to fix it, they're telling him to keep coding the bandwidth manager or check basestations or whatever it is he does

IMO the numerous posts on forum about having to purchase additional bandwidth when capped to be able to do anything other than stare at WBS' websites, is evidence that WBS have targetted the accounts of some iBurst customers, and enabled the "no capped 64kbps for this sucker - make them buy more bandwidth" blacklist field...

I'm saying that this is a deliberate "feature" that was added to the bandwidth mismanagement system, and that WBS will not admit that it exists bcos that would have legal consequences for WBS...I wish I had been able to reach my cap to get some firsthand experience with this, I was also away for the weekend and it would have been allegedly irresponsible for me to leave my PC to download stuff whilst not being around to manage my bandwidth so as to avoid being labelled an abuser by WBS...

 

[Kei]

I think in any business an employee will only look for solutions to problems that are given priority and to which he has been directed to fix.

When I was in the game I was expected to fix all faults, yes, every single fault and only when it was all clear could I go home!

 

[JasonH]

I got capped for the seconds time (first time it died, bought a extra gig) my connection was super fast 8kb straight low pings it was awesome, Now today it is *** again. being capped yesterday was faster for browsing that is cause my pings were good etc.

 

[regardtv]

rubbish, they dont even acknowledge the problem, how can you say they're aware of it.. maybe some helpdesk guy is but the company as a whole still maintains they have no idea

Wake up slim .... I don't ever bother with the helpdesk.... the WBS technical team ARE aware of the problem; In fact they spent in excess of 3 hours at my place making a concerted effort to identify & solve it. THIS IS IN SPECIFIC REFERENCE TO THE "NO CONNECTION WHILE CAPPED ISSUE.

While the left hand may not know what the right is doing they DO know about it.

It often amazes me how you presume all you say to be gospel and nothing anyone else says could possibly be accurate....

As to the dead slow network over the weekend ... who knows what the official story is there ...

 

[Daveogg]

Here's the weird thing. Hit 3GB at about 09h00 on sunday(now hows that for good budgeting) and thought ok lets see what this capped story is all about, well 500mb later i was still pulling 60-70KB/s, i felt soooo bad that i was stealing all you guys bandwidth that i shut it down. So i still dont know how bad it is too be capped!!

By the way i am starting an auction for my username and password on ebay anyone interested??

 

[TheRoDent]

$1, Daveogg. And that's cause I'm feeling generous today.

 

[slimothy]

Wake up slim .... I don't ever bother with the helpdesk.... the WBS technical team ARE aware of the problem; In fact they spent in excess of 3 hours at my place making a concerted effort to identify & solve it. THIS IS IN SPECIFIC REFERENCE TO THE "NO CONNECTION WHILE CAPPED ISSUE.

While the left hand may not know what the right is doing they DO know about it.

It often amazes me how you presume all you say to be gospel and nothing anyone else says could possibly be accurate....

As to the dead slow network over the weekend ... who knows what the official story is there ...

so if this is accurate as you suggest then prove it, I'm not saying i'm right you're wrong, i just come accross as abrasive, basically I need facts and you say you have facts i was looking for, so please, tell me whats up, who came to your place, how can i contact em, how did you get em there without calling the helpdesk and what facts do you have

 

[Daveogg]

$1, Daveogg. And that's cause I'm feeling generous today.

US or Zimbabwean?

 

[regardtv]

so if this is accurate as you suggest then prove it, I'm not saying i'm right you're wrong, i just come accross as abrasive, basically I need facts and you say you have facts i was looking for, so please, tell me whats up, who came to your place, how can i contact em, how did you get em there without calling the helpdesk and what facts do you have

Hi Slim.

The problem that some users have is that post cap their browsing completely dies. This was the first month I experienced it.

Since I've been an iBurst subscriber since October and a beta tester since September I was able to contact some of the technical guys to ask what's up. It was indicated to me that they've seen the problem but have not as yet found a solution. This prompted a visit. Luis and another engineer came out. Various combinations of username/utd/utc were tried to replicate the problem... all with odd results.

I'm sure I'll get more feedback soon. In the mean time I've given Luis ssh access to my system in order for him to continue testing.

As to contacting them ... well, I won't be handing out those details as I know how much it bugs me when customers short circuit the process ... Granted the process @ WBS helpdesk does not work ...but it's a process none the less.

If you want answers I suggest you start complaining to accounts ... in most instances companies catch a wake up when they start loosing revenue.

As to you comming across as abrasive ... nope ... I find that you flick/flack so often between loving & hating iBurst that you're fun to watch on the forums ;-)



..I've been on here a long time... not often have I been asked to prove myself...

 

[Jongi]

When I was in the game I was expected to fix all faults, yes, every single fault and only when it was all clear could I go home!

And there you have it. The company management expected you to do that. The WBS management might not expect let alone want you to look at ceratin things. As I said it is a function of the management how you will view faults.

 

[Kei]

The company management expected you to do that

in line with international norms.

An uncleared fault means your work is not finished!

Jongi, you and I don't like each other OK... we are not friends!!!! You know nothing about telecommunications!

 

[ic]

..., you and I don't like each other OK... we are not friends!!!!...

we've been down that road before in other threads, please let's not have a repeat performance, in short: assuming that everyone who has a different opinion or viewpoint, harbours some hatred, is an unreasonable assumption to make...

 

[Ravilj]

LCE .. if you were capped at that time you had a different issue to the general pathetic bandwidth issue here.

WBS are aware of a "dead after cap" issue but have not made any progress on resolving it

I think it is more of a choice than a progress issue. I dont think they want to solve it since its generally the "abusers" who are having this problem! Coincidence I think not.


Anyway my speeds now are crap... WBS its a new month ie: back to 1MBPS please!

 

[Simple Twist Of Fate]

Hi Slim.

The problem that some users have is that post cap their browsing completely dies. This was the first month I experienced it.

Yes Iknow how you feel, I get that most months.......July was the worst, especially the last 3 -4 days of July, as Slim says its kind of easy to believe ones paranioa.

Its probably a tactic to "teach" users like Pavlov's Dogs that they must stay within there Gb allocation.
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