Weird issues with Vodacom Service

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Sparkz0629

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Hey Guys,

Thought that i should post here and see if anyone has had these issues....

So, a few days back, i tried to make a call in the evening, and the dial tone would come up, the person on the other side answered, and then after about 5 seconds, just went blank... So i tried again, and this time it was dead quiet from the moment they answered...

So i got my mums phone, and tried, exactly the same thing...

The my dad started complaining about a similar issue...

We can't even call the customer care line, or voice mail... but the weird thing is this is only an issue when im in my neighborhood, or nearby, because from work, or from my girlfriends place, its a non issue...

No its gotten to the point where anytime i call anyone, its rings until they pick up, and then dead..

So yesterday, on the way to work, i kept trying to call Vodacom Voicemail service, and it kept doing the same thing, until i got about 2 - 3 km's from my house, thereafter it works fine.

We all on Vodacom, all using blackberries, and i stay in Lambton Germiston...

ANy ideas, or could one of the Vodacom Reps help? or would it be best to call Vodacom Customer queries??
 
Sparkz0629 said:
Hey Guys,

Thought that i should post here and see if anyone has had these issues....

So, a few days back, i tried to make a call in the evening, and the dial tone would come up, the person on the other side answered, and then after about 5 seconds, just went blank... So i tried again, and this time it was dead quiet from the moment they answered...

So i got my mums phone, and tried, exactly the same thing...

The my dad started complaining about a similar issue...

We can't even call the customer care line, or voice mail... but the weird thing is this is only an issue when im in my neighborhood, or nearby, because from work, or from my girlfriends place, its a non issue...

No its gotten to the point where anytime i call anyone, its rings until they pick up, and then dead..

So yesterday, on the way to work, i kept trying to call Vodacom Voicemail service, and it kept doing the same thing, until i got about 2 - 3 km's from my house, thereafter it works fine.

We all on Vodacom, all using blackberries, and i stay in Lambton Germiston...

ANy ideas, or could one of the Vodacom Reps help? or would it be best to call Vodacom Customer queries??
Click to expand...


One of my corporate clients notified me of this exact same problem and they are located in Germiston. Power Street. Is this close to you? I have notified Vodacom Corporate and requested that they send somene out to that area and investigate. I will post here once I have a response from them.

I only submitted my request to them at about 7 this morning...so will hopefully receive a response and plan of action during the course of the day.
 
Last edited:
ocleroux said:
One of my corporate clients notified me of this exact same problem and they are located in Germiston. Power Street. Is this close to you? I have notified Vodacom Corporate and requested that they send somene out to that area and investigate. I will post here once I have a response from them.
Click to expand...

He OC,

That is right near me, about 3 km's... i actually think it uses the same cell tower as me, the one across from Rand Airport...

Thanks a mil for the help.

Let me know,
D
 
Sparkz0629 said:
He OC,

That is right near me, about 3 km's... i actually think it uses the same cell tower as me, the one across from Rand Airport...

Thanks a mil for the help.

Let me know,
D
Click to expand...


Escalated
 
Thanks for the prompt response and help guys...

Ha ha ha, spanner sounds like a good idea... :whistle:

//slowly pulls spanner from toolbox
 
UPDATE:

Good day.

Please be advised that the query has been handed over to our Radio planning department to conduct a trial at the location.
 
Thanks for the update guys...

I think i was mistaken about it being the rand airport tower, because i tested my phone while i was driving past it, and it was working, but as soon as i got near my house, it was dead...

And it seems to have gotten worse... now it doesn't ring at all, but still says connected eventually... very weird...

Thanks again for all the help.
 
Sparkz0629 said:
Thanks for the update guys...

I think i was mistaken about it being the rand airport tower, because i tested my phone while i was driving past it, and it was working, but as soon as i got near my house, it was dead...

And it seems to have gotten worse... now it doesn't ring at all, but still says connected eventually... very weird...

Thanks again for all the help.
Click to expand...

I am sure it will get resolved soon. This long weekends do tend to mess with turn around times though. One of my other clients had a similar problem at her house and Vodacom resolved it within a week. Lets hope this one also gets resolved in a similar time frame. I am not at work so cant check if a update has been mailed to me.
 
ocleroux said:
I am sure it will get resolved soon. This long weekends do tend to mess with turn around times though. One of my other clients had a similar problem at her house and Vodacom resolved it within a week. Lets hope this one also gets resolved in a similar time frame. I am not at work so cant check if a update has been mailed to me.
Click to expand...

Lets hope :)

Damn you, stay at home person... unfortunately at work =/ :cry: Will keep you updated on whether it comes right or not...

Enjoy your long weekend :P
 
hey guys,

issue seems to be fine now //TOUCH WOOD!

from last night, calls aren't blanking out anymore...

Thanks so much for the help.
D
 
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