Weird keyboard problem!

[LazyLion]

OK, so I upgraded a friend from Office 2007 to Office 2010. I uninstalled the office 2007 first and then installed the 2010.

Now every since... she is having this weird problem with her keyboard where certain (not all) punctuation is doubling.

When she wants to type an apostrophe it comes up as two...eg. "let''s"
When she wants to type quotation marks... it just puts two apostrophes.
When she hits the tilde key ` ... she gets two of them ``

I'm not sure if it is a hardware or a software problem.

her keyboard language is still set to English (South Africa) on a United States (International) keyboard... which is what it was on before.

I've googled, but can't seem to find the problem anywhere else. Her keys are not stuck down anywhere.

 

[midkemia]

I have the same problem on some machines. I cant remember how I fixed it, although I think a format should do the trick

 

[LazyLion]

don't say that

 

[Lycanthrope]

lol... Is easy fix

Just go to Region & Language in your Control Panel, under Kyeboard and Locations make certain that the installed keyboard service is set to something like English (South Africa) US and not something like International or whatever. I can't remember which one causes it but I'm sure your solution is there.

Edit: Just finished reading your post (shurrup, I want to get back to what I was doing ) change the International to normal just plain US.

 

[MickZA]

Is it giving the same problem in notepad?

 

[Park@82]

malware perhaps?
does it do the same in safe mode?

 

[LazyLion]

lol... Is easy fix

Just go to Region & Language in your Control Panel, under Kyeboard and Locations make certain that the installed keyboard service is set to something like English (South Africa) US and not something like International or whatever. I can't remember which one causes it but I'm sure your solution is there.

Edit: Just finished reading your post (shurrup, I want to get back to what I was doing ) change the International to normal just plain US.

Yes, I know there is a difference between the international and US layout... but this is different to that.

Is it giving the same problem in notepad?

Yes, in any program.

malware perhaps?
does it do the same in safe mode?

I just completed a double scan on the drive using MSE and MalwareBytes.

I think it is related to the new MS Office 2011 installation.

 

[Lycanthrope]

Yes, I know there is a difference between the international and US layout... but this is different to that.

No, no, no. Try it. Change US (International) to the simple US one then see if the problem recurs. If you're using Win7 just click on Show More when adding a new one, you'll see US right at the bottom tick it, click OK, move it up and under Default input language set it as the default and hit apply.

I know it's that because I can reproduce your problem if I set mine to United States-International.

Then just remove the one you don't want after

Edit: Unless I've completely misunderstood the problem?

 

[howardb]

Quick question Gary - does this doubling up of the punctuation happen on the first press of the quotation button - the reason I ask is that I have a similar issue, and found that if I press the quotation when typing, it will not show immediately, but as soon as a press the next key, it shows - difficult to explain, but the sequence of events is like this:

E.G: If I want "test"
I press the shift-' button to get "
This won't show up until I press the first letter of the word I'm typing, i.e. t in this case
If I notice the quotation marks are not showing, I press " again before typing the t, then I get double quotations ""t
I get the same thing with the apostrophe '

I've tried everything to get this sorted, without any luck. Now I'm used to just typing out as normal, and Word tends to correct it as I type...

 

[MickZA]

XP or 7?

 

[Lycanthrope]

Quick question Gary - does this doubling up of the punctuation happen on the first press of the quotation button - the reason I ask is that I have a similar issue, and found that if I press the quotation when typing, it will not show immediately, but as soon as a press the next key, it shows - difficult to explain, but the sequence of events is like this:

E.G: If I want "test"
I press the shift-' button to get "
This won't show up until I press the first letter of the word I'm typing, i.e. t in this case
If I notice the quotation marks are not showing, I press " again before typing the t, then I get double quotations ""t
I get the same thing with the apostrophe '

I've tried everything to get this sorted, without any luck. Now I'm used to just typing out as normal, and Word tends to correct it as I type...

You have the problem I described. Or at least described a solution to.

Which is why I don't know if Gary's hitting the same punctuation mark twice (which causes two) or if it's something else.

Do what I described and your problem will be solved. Promise

 

[howardb]

You have the problem I described. Or at least described a solution to.

Which is why I don't know if Gary's hitting the same punctuation mark twice (which causes two) or if it's something else.

Do what I described and your problem will be solved. Promise

Will try again and let you know - I did try to set it to US a while back, but still had the same issue.

 

[Lycanthrope]

Will try again and let you know - I did try to set it to US a while back, but still had the same issue.

Just make sure it's properly set under the Default input language under the General tab after you add the keyboard. It should work perfectly then

As in, under Default input language it should read as follows: English (South Africa) - US
Not: English (South Africa) - US-International

 

[HavocXphere]

If Lycan's plan fails, try reducing key repeat rate in control panel.

 

[LazyLion]

No, no, no. Try it. Change US (International) to the simple US one then see if the problem recurs. If you're using Win7 just click on Show More when adding a new one, you'll see US right at the bottom tick it, click OK, move it up and under Default input language set it as the default and hit apply.

I know it's that because I can reproduce your problem if I set mine to United States-International.

Then just remove the one you don't want after

Edit: Unless I've completely misunderstood the problem?

I will try it and report back.

 

[LazyLion]

Quick question Gary - does this doubling up of the punctuation happen on the first press of the quotation button - the reason I ask is that I have a similar issue, and found that if I press the quotation when typing, it will not show immediately, but as soon as a press the next key, it shows - difficult to explain, but the sequence of events is like this:

E.G: If I want "test"
I press the shift-' button to get "
This won't show up until I press the first letter of the word I'm typing, i.e. t in this case
If I notice the quotation marks are not showing, I press " again before typing the t, then I get double quotations ""t
I get the same thing with the apostrophe '

I've tried everything to get this sorted, without any luck. Now I'm used to just typing out as normal, and Word tends to correct it as I type...

it is happening as soon as I press the punctuation key.

Normal behaviour used to be that I would press the ' key and then have to press space to get it to show up. Now there are two of them appearing as soon as I hit the ' key.

 

[Lycanthrope]

I will try it and report back.

Yay! Hope it works

it is happening as soon as I press the punctuation key.

Normal behaviour used to be that I would press the ' key and then have to press space to get it to show up. Now there are two of them appearing as soon as I hit the ' key.

Ah, well, then it's not what I thought (I assumed you were hitting ' once, and then it didn't show up, so you hit it again, causing two to show up).

You have tried a different keyboard just to be sure?

 

[LazyLion]

Yay! Hope it works

Ah, well, then it's not what I thought (I assumed you were hitting ' once, and then it didn't show up, so you hit it again, causing two to show up).

You have tried a different keyboard just to be sure?

OK, that fixed it! Thanks. I should have tried the obvious first. Thanks guys. Strange problem though... it's a new one for my books.

 

[Lycanthrope]

OK, that fixed it! Thanks. I should have tried the obvious first. Thanks guys. Strange problem though... it's a new one for my books.

\o/ Woot!

Glad it's sorted, although still very weird. Thing with the International setting is that it allows you to use funny characters like é ó è è ò without having to resort to using ALT and the numerical code to pop out the characters. Why yours was popping out two punctuation marks is a bit mysterious... but at least it's sorted, so... woot

/gets back to Risen feeling like he's been helpful for once

 

[LazyLion]

yep, thanks guys!