Weird latency to Afrihost servers

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Fluttershy

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Hi :) My ISP is Cool Ideas, and it's going through Mitsol in Durban.

I am getting a very strange delay to Afrihost servers. It seems to be routed through Europe?

C:\WINDOWS\system32>tracert rcowoyrndohy.hosted.co.za

Tracing route to rcowoyrndohy.hosted.co.za [154.0.168.96]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 2 ms 155.93.192.1
3 37 ms 38 ms 43 ms 154.0.1.101
4 28 ms 29 ms 38 ms 196.216.138.218
5 35 ms 37 ms 36 ms ae-2-37.er-02-jnb.za.seacomnet.com [105.22.40.25]
6 192 ms 199 ms 199 ms ae-2.cr-02-jnb.za.seacomnet.com [105.16.28.2]
7 187 ms 186 ms 199 ms xe-0-0-0-3.cr-02-emg.za.seacomnet.com [105.16.10.210]
8 185 ms 192 ms 187 ms xe-0-0-0-4.cr-02-mrs.fr.seacomnet.com [105.16.9.218]
9 192 ms 223 ms 187 ms xe-0-0-0-0.br-02-mrs.fr.seacomnet.com [105.16.32.253]
10 199 ms 195 ms 201 ms ix-xe-3-1-4-0.tcore1.WYN-Marseille.as6453.net [80.231.217.125]
11 392 ms 350 ms 346 ms if-so-10-0-0-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.17]
12 198 ms 198 ms 190 ms 41.206.178.30
13 179 ms 175 ms * 41.169.57.217
14 188 ms 193 ms 197 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
15 215 ms 193 ms 188 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
16 181 ms 181 ms 177 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
17 173 ms 173 ms 171 ms rcowoyrndohy.hosted.co.za [154.0.168.96]

Trace complete.

C:\WINDOWS\system32>tracert xavier.aserv.co.za

Tracing route to xavier.aserv.co.za [154.0.169.127]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 2 ms 155.93.192.1
3 11 ms 11 ms 11 ms 154.0.1.101
4 13 ms 14 ms 16 ms 196.216.138.218
5 11 ms 11 ms 11 ms ae-2-37.er-02-jnb.za.seacomnet.com [105.22.40.25]
6 170 ms 174 ms 170 ms ae-1.cr-02-jnb.za.seacomnet.com [105.16.29.2]
7 169 ms 171 ms 171 ms xe-0-0-0-3.cr-02-emg.za.seacomnet.com [105.16.10.210]
8 171 ms 170 ms 171 ms xe-0-1-0-2.cr-02-mrs.fr.seacomnet.com [105.16.9.214]
9 168 ms 168 ms 169 ms xe-0-0-1-0.br-02-mrs.fr.seacomnet.com [105.16.33.253]
10 177 ms 172 ms 171 ms ix-xe-3-1-4-0.tcore1.WYN-Marseille.as6453.net [80.231.217.125]
11 330 ms 329 ms 329 ms if-ae-15-5.tcore1.JSO-Johannesburg.as6453.net [80.231.217.105]
12 173 ms 170 ms 171 ms 41.206.178.30
13 172 ms 172 ms 172 ms 41.169.57.217
14 171 ms 171 ms 172 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
15 181 ms 172 ms 172 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
16 171 ms 172 ms 171 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
17 173 ms 179 ms 185 ms xavier.aserv.co.za [154.0.169.127]

Trace complete.

C:\WINDOWS\system32>

What can I do to fix this?

Thanks
 
We peer directly with Afrihost in KZN, JHB and CPT. There should be no reason to route via international paths. So something on their side I would imagine.
 
PBCool said:
We peer directly with Afrihost in KZN, JHB and CPT. There should be no reason to route via international paths. So something on their side I would imagine.
Click to expand...

I got this response from Afrihost support:
Simphiwe N (12:57:35) : Only your ISP is able to do anything about your routine not us so you would have to speak to your isp to assist with how your traffic is routed. They are meant to figure the best route possibly for you.
Click to expand...

So how should I solve this?
 
Are you still having issues, has Afrihost resolved their routing? Drop us a mail on support and we will take it up with them?
 
Fluttershy said:
I will, thanks!
Click to expand...

This is a trace from our network:

2 11 ms 2 ms 3 ms 154.0.2.149
3 8 ms 6 ms 2 ms 154.0.2.70
4 16 ms 3 ms 2 ms 154.0.1.81
5 18 ms 2 ms 21 ms 154.0.2.33
6 25 ms 7 ms 92 ms neotel.jinx.net.za [196.223.14.24]
7 14 ms * 9 ms 41.169.57.217
8 8 ms 7 ms 15 ms 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
9 * 5 ms 10 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
10 11 ms 4 ms 10 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
11 5 ms 9 ms 19 ms rcowoyrndohy.hosted.co.za [154.0.168.96]


2 36 ms 8 ms 3 ms 154.0.2.149
3 56 ms 31 ms 2 ms 154.0.2.70
4 3 ms 2 ms 10 ms 154.0.1.81
5 6 ms 2 ms 2 ms 154.0.2.33
6 5 ms 3 ms 5 ms neotel.jinx.net.za [196.223.14.24]
7 22 ms 9 ms 64 ms 41.169.57.217
8 18 ms 17 ms * 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
9 8 ms 3 ms 10 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
10 8 ms 41 ms 44 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
11 107 ms 19 ms 14 ms xavier.aserv.co.za [154.0.169.127]

(Excuse the inconsistent latency it's via the wireless at iWeek :)

Can you post a new trace for me?
 
I've just gone onto the serves in question and the latency seems to be normal now.

C:\WINDOWS\system32>tracert rcowoyrndohy.hosted.co.za

Tracing route to rcowoyrndohy.hosted.co.za [154.0.168.96]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 2 ms 155.93.192.1
3 13 ms 12 ms 13 ms 154.0.1.101
4 14 ms 14 ms 14 ms 196.216.138.218
5 11 ms 11 ms 11 ms ae-2-37.er-02-jnb.za.seacomnet.com [105.22.40.25]
6 13 ms 11 ms 11 ms xe-2-0-1-0.pp-01-jnb.za.seacomnet.com [105.16.29.8]
7 15 ms 15 ms 15 ms afrihost.ixp.joburg [196.46.25.127]
8 14 ms 13 ms 11 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
9 12 ms 12 ms 11 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
10 24 ms 23 ms 24 ms inpingo.dedicated.co.za [154.0.168.96]

Trace complete.

C:\WINDOWS\system32>tracert xavier.aserv.co.za

Tracing route to xavier.aserv.co.za [154.0.169.127]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 2 ms 2 ms 1 ms 155.93.192.1
3 11 ms 11 ms 11 ms 154.0.1.101
4 14 ms 12 ms 11 ms 196.216.138.218
5 12 ms 11 ms 10 ms ae-2-37.er-02-jnb.za.seacomnet.com [105.22.40.25]
6 15 ms 15 ms 13 ms xe-2-0-1-0.pp-01-jnb.za.seacomnet.com [105.16.29.8]
7 11 ms 13 ms 13 ms afrihost.ixp.joburg [196.46.25.127]
8 12 ms 11 ms 12 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
9 12 ms 12 ms 14 ms 169-1-21-5.ip.afrihost.co.za [169.1.21.5]
10 13 ms 12 ms 12 ms xavier.aserv.co.za [154.0.169.127]

Trace complete.

C:\WINDOWS\system32>
Click to expand...

Thanks :)
 
Fluttershy said:
I got this response from Afrihost support:


So how should I solve this?
Click to expand...

All that indicates just how clueless some of the support people are ....

They have no idea how to check anything before responding to a client complaint ....
Even those of us not on AH are able to diagnose faults in AH' setup better than that.
 
daniellgr said:
All that indicates just how clueless some of the support people are ....

They have no idea how to check anything before responding to a client complaint ....
Even those of us not on AH are able to diagnose faults in AH' setup better than that.
Click to expand...

Pretty much why I left Afrihost last year :)
 
Fluttershy said:
Hi :) My ISP is Cool Ideas, and it's going through Mitsol in Durban.

I am getting a very strange delay to Afrihost servers. It seems to be routed through Europe?

-snip

What can I do to fix this?

Thanks
Click to expand...

Morning

Sorry I'm only jumping on this thread now.
Just want to confirm, this wasn't related to an IPC issue we saw over the weekend - this looks more like faulty routing at the DC.

Mind PM'ing me a bit more detail so I can take a closer look at this?
 
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