Weird Telkom ADSL Problem

[SNot0ssie]

Hi Everyone

I have a weird ADSL problem and out of ideas.

I have logged a fault with telkom 2 weeks ago when the problem started.

I have changed my router and all my inside cabling, telkom has also checked all the cabling and the test come back clean(Cabling tech was on site yesterday to confirm). I have tried ADSLs account from 2 other ISPS but still getting the same issue.

I have noticed that the line seems to drop more frequentley between 16:00 to 21:00 and at a rate of about 6 disconnects every 30 mins. After the line sync is done the SNR and other values are fine, I have even phoned telkom after a resync to confirm.

Everything was working 100% since the start of the year an only now the service has gone to unusable.

Any ideas?

 

[HunterGR]

Check your POTS filter.

Bypass it by plugging your ADSL line directly to your router, and see if that resloves the problem.

 

[SNot0ssie]

Check your POTS filter.

Bypass it by plugging your ADSL line directly to your router, and see if that resloves the problem.

I forgot to mention, I dont use a pots filter as I only use data. I have tried putting a pots filter in but got the same results.

 

[sybertiger]

HI,i have had that problem in the past,it fixed it self after a few months,

but i had a simular problem,where my snr will drop then line drop,or like more recently speed drop,but anyways after many techies,and logs it gotten better but i was told i could not get 10mbps anymore due to distance,and some just say its impossable (but had 10for over a year)

so last week i pmed telkomZA again agter maby 8months of just leaving it,he did a "port prioritise" and boom,back at 10mbps,stable as ever,and snr are acceptable even tho im like 3km from the exchange,and no tech even came out


so try to ask for a port prioritise,if you havent done yet,not sure if it will help,but it fixed my problem that i had for over 2 years

Terrick,was the guy that helped me

 

[isie]

I forgot to mention, I dont use a pots filter as I only use data. I have tried putting a pots filter in but got the same results.

you not using the phone so where exactly you plugging in the pots filter?

 

[SNot0ssie]

you not using the phone so where exactly you plugging in the pots filter?

I just plugged it in to see if it makes a difference or not to the data side of the line

 

[SNot0ssie]

HI,i have had that problem in the past,it fixed it self after a few months,

but i had a simular problem,where my snr will drop then line drop,or like more recently speed drop,but anyways after many techies,and logs it gotten better but i was told i could not get 10mbps anymore due to distance,and some just say its impossable (but had 10for over a year)

so last week i pmed telkomZA again agter maby 8months of just leaving it,he did a "port prioritise" and boom,back at 10mbps,stable as ever,and snr are acceptable even tho im like 3km from the exchange,and no tech even came out


so try to ask for a port prioritise,if you havent done yet,not sure if it will help,but it fixed my problem that i had for over 2 years

Terrick,was the guy that helped me

PM sent, will hope for the best now, thanks for the suggestion.

 

[isie]

I just plugged it in to see if it makes a difference or not to the data side of the line

wouldn't make a diff if not using a phone.
that time though sure no one hijacking your line making phone calls

 

[SNot0ssie]

wouldn't make a diff if not using a phone.
that time though sure no one hijacking your line making phone calls

So far my bills have been clean, but that is something I never thought of... Its kid of scary home easy it is to open up a DB in the Complex and make a call, I ran my own cable from my house and patched it in cause telkom didnt want to do it....

 

[SNot0ssie]

So telkom closed the fault witout fixing the problem... No suprise there after 2 weeks... -_-

 

[Geoff.D]

Have you considered changing the Ethernet cable between the router and your PC?

What other test on the line have you done?

Such as a normal tracert to say www.mybroadband.co.za and have you tried to run Zertops line test?

 

[SNot0ssie]

Have you considered changing the Ethernet cable between the router and your PC?

What other test on the line have you done?

Such as a normal tracert to say www.mybroadband.co.za as na have you tried to run Zertops line test?

Everythin inside I have replaced and getting the same issues with wifi, the router is losing sync.
I had TelkomZA and a friend that works for vox have a look and its defnitley the line...

 

[Geoff.D]

Everythin inside I have replaced and getting the same issues with wifi, the router is losing sync.
I had TelkomZA and a friend that works for vox have a look and its defnitley the line...

Then it should show up as poor line performance on Zertop's test, as well as on the router diagnostics. What do those figures look like?

 

[SNot0ssie]

Zertop's LineTool Results
Date/Time: Thu Jul 13 17:55:15 CAT 2017

Basic Report:

Your packet loss was 0%.
Your average ping was 25ms.
Your maximum ping was 40ms.

Looking at your average ping, your line seems to be running perfectly.
Looking at your maximum ping, however, it seems as though there could be a slight intermittent issue on the line. If required, please post the results to a forum post.

Detailed Report:

Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=40ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=27ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 40ms, Average = 25ms

 

[SNot0ssie]

And here is the router at the moment, it lost sync a few mis ago...

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1dB): 70 153
Attenuation (0.1dB): 540 373
Output Power (0.1dBm): 185 124
Attainable Rate (Kbps): 3728 917
Rate (Kbps): 3410 508
D (interleaver depth): 16 16
Delay (msec): 7.95 7.67

 

[sybertiger]

anynew update from telkom?

 

[ponder]

And here is the router at the moment, it lost sync a few mis ago...

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1dB): 70 153
Attenuation (0.1dB): 540 373
Output Power (0.1dBm): 185 124
Attainable Rate (Kbps): 3728 917
Rate (Kbps): 3410 508
D (interleaver depth): 16 16
Delay (msec): 7.95 7.67

That's not great, ask telkom (10210) to do a LTS line test for you to see if they pick up anything.

 

[MickeyD]

That's not great, ask telkom (10210) to do a LTS line test for you to see if they pick up anything.

i.e. tell them to pass it on to their cable testing section to run a FULL line test, not the mickey mouse test they can do on the helpdesk.

PS. which town/city?

 

[SNot0ssie]

i.e. tell them to pass it on to their cable testing section to run a FULL line test, not the mickey mouse test they can do on the helpdesk.

PS. which town/city?

I am in krugersdorp. I jsut gave up on getting this resolved and got a router that can take non oficcial firmware and force the SNR as a normal router only syncs stable 2 1 to 3 meg now...

 

[Geoff.D]

This is really very sad, more so for us ex Telkom employees that actually do know how things work!

(1) There are many of us who live close enough to node points where the DSLAMs, MSANs, ISANs whatever are installed who DO NOT need to have their services "controlled" by the ASSIA system, who should be able to get systems set on Fastpath permanently.
(2) Who want to get their lines tested properly, by competent technical people and not by the normal call centre people who half the time just irritate the H out of us when we phone them and they start giving us the normal run around.

It is way past pathetic!



Why is it necessary for users to have to pull the stunts on their own? Why can't we get to persons who can test lines properly and determine what the real problem is?
Why must we put up with anything but the best possible service on the line we have? Why can't we opt out of the LCD solutions if we choose to do so?

Why can't we push the limits on a line that may be theoretically out of range but if it works let it work? What is wrong here? We are not all sheep, who want to be labelled as dumb customers!

We are more than able to understand the compromises we are making and what to expect as a result.