Weird Website Issue, please throw your brain at it...

[pinball wizard]

Hi, please see if you can assist me with a strange issue.

I run a website, www.########.co.za that I can ping from behind my router, but I cannot get to it via a web-browser.

This is the only website that does this. Also, try going to it yourself, the rest of the world can see it. If I connect via alternate route, say 3G, I can get to it via browser.

I assume this is a routing issue /DNS propogation at my ISP? I need to point them in the right direction.

I have discussed this issue with my hosting company, and they agree this is an ISP issue. Also, my other websites at the same hosting company give no problems.

Please help...

Oh, it's a Neotel router, please can you not use this to cr@p out neotel's service etc, I am perfectly happy with them, I just need some advice
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[karnuffel]

I am not an expert but I have built a few sites before. Have you tried to use just the IP to try and access the site?

 

[McGuywer]

pinball, what is the site?

 

[pinball wizard]

I am not an expert but I have built a few sites before. Have you tried to use just the IP to try and access the site?

Using IP goes to the hosting providers page, that doesn't help.

 

[McGuywer]

Is the said website new? If it is, could be that DNS did not update yet.

Try a different DNS entry.

Google's one is 8.8.8.8

Try that as your alternative/secondary DNS.


What result do you get if you do a nslookup?

 

[pinball wizard]

Is the said website new? If it is, could be that DNS did not update yet.

Try a different DNS entry.

Google's one is 8.8.8.8

Try that as your alternative/secondary DNS.


What result do you get if you do a nslookup?

It was registered a while ago, like a month or so, and like I say, the rest of the world can see it. Nslookup returns the correct name servers.

Regarding the different dns, it was recommended that I do as follows:
If you manually add Google's public DNS servers to your network config does that help? Just go into your network connection settings, go to IPV4 settings, change it from "Automatic (DHCP)" to "Automatic (DHCP) addresses only" and in the DNS servers box enter:

8.8.8.8,8.8.4.4

Does that sound right?

 

[McGuywer]

Yip. Try that.

 

[pinball wizard]

Yip. Try that.

Ok, will do as soon as I get home, will post here with results.

Thanks.

 

[McGuywer]

Best of luck.
Remember to include www in the beginning.

 

[pinball wizard]

Ok,that works.

Thanks.