Weird Windows 7 issue

[UrBaN963]

have a weird issue with a Windows 7 PC. (Yes, I know, but the customer is an old lady and learning a new OS isn't really an option).

In File Explorer, Documents Folder, I can see the contents of the folder itself, but I cannot see any subfolders. If I expand the file-tree I do see them, but they don't show up in the main window at all.

Also can't create a new folder in the My Documents folder.

Saw a "fix" for the folder creation issue, but it didn't fix it. Wondering if the 2 aren't connected though.

Folders aren't hidden and it's set to show hidden folders.

Anyone seen this before? Any ideas?

 

[Moosedrool]

Upgrade to windows 10 and let her call you every 2 hours.

And no. Maybe a chkdsk...? Apart from hidden files/System files I haven't seen the issue you're experiencing but hoped my reply lightens up your friday.

 

[UrBaN963]

Upgrade to windows 10 and let her call you every 2 hours.

And no. apart from hidden files/System files I haven't seen the issue you're experiencing but hoped my reply lightens up your friday.

That doesn't sound like a fun time at all

Super weird one, I'm thinking Windows just may be borked.

 

[capd]

Could you not create a new/replacement Documents folder elsewhere (and move over the data), and then map to it?

 

[capd]

Could you not create a new/replacement Documents folder elsewhere (and move over the data), and then map to it?

Basically this.

Windows: How to Set Default Document Folder Location

Learn how to set your default document folder location in just a few easy steps.

www.cedarville.edu

 

[UrBaN963]

Basically this.

Windows: How to Set Default Document Folder Location

Learn how to set your default document folder location in just a few easy steps.

www.cedarville.edu

Yea I probably can, that's a good point.

More worried about it behaving this way though, there must be a reason for it.

 

[capd]

Yea I probably can, that's a good point.

More worried about it behaving this way though, there must be a reason for it.

Storage drive health?

Tried sfc /scannow?

Latest Service Pack/updates?

 

[UrBaN963]

Storage drive health?

Tried sfc /scannow?

Latest Service Pack/updates?

I'll check drive health.

Ran SFC, found nothing.

Fully updated.

 

[capd]

I'll check drive health.

Ran SFC, found nothing.

Fully updated.

Try mapping the Documents folder elsewhere, and then back to the default path.

 

[Rickster]

Backup and reinstall.

 

[KleinBoontjie]

Maybe you can create her a new profile, check if new profile behave the same. Move stuff over to new profile.

 

[Guest 290922]

Check if you can access those files/folders from the CMD Prompt.

Is the user an administrator?

Malwarebytes scan clean?

Windows 7 to 10 is not that bad.

 

[Guest 290922]

Maybe you can create her a new profile, check if new profile behave the same. Move stuff over to new profile.

Good idea.

 

[deesef]

What is a Windows 7?

 

[UrBaN963]

Basically this.

Windows: How to Set Default Document Folder Location

Learn how to set your default document folder location in just a few easy steps.

www.cedarville.edu

This seemed to resolve the issue.

All working perfectly now. Why? I have no idea.

Good suggestions here though, thanks guys, appreciate it.

 

[KleinBoontjie]

What is a Windows 7?

An OS created for vegans and crossfitters.

 

[capd]

This seemed to resolve the issue.

All working perfectly now. Why? I have no idea.

Good suggestions here though, thanks guys, appreciate it.

Glad to hear! And no need to create a new profile or reinstall. Did you try mapping the path back to the original location afterwards?

 

[UrBaN963]

What is a Windows 7?

Come back when you finish high school.

 

[UrBaN963]

Glad to hear! Did you try mapping the path back to the original location afterwards?

I copied everything to a separate hard drive, then removed the mapping. Deleted everything from the existing folder, then copied it all back and remapped.

Seems to have sorted it out for some reason.

 

[HAL 9000]

You could always upgrade the PC to Windows 10 and then just install Start11 from Stardock to mimic the Windows 7 interface look & layout.