What does MTN do well, and where can it improve?

Good : Great coverage , decent contract prices.
Areas of Improvement : Create value for money products like what Afrihost deos
 
We used to spend tens or hundreds of thousands with them... nowadays they can't even answer emails. I can't think of anything :(
 
I couldn't even open a new contract with them, so in my opinion they donothing well.
I attempted to open a new contract last month through Phonefindrer and directly through MTN unsuccessfully because I wanted to port my number. Unlike other cell providers they refused to help unless I went into a store and my complaints went unanswered.
Gave up and went with another provider where porting was as easy as sending an SMS.
 
What they do well is paying you millions if you are an executive. What it can improve is learn how to implement CLI on a phone number and stop their annoying SMS spam.
 
hierisek said:
I couldn't even open a new contract with them, so in my opinion they donothing well.
I attempted to open a new contract last month through Phonefindrer and directly through MTN unsuccessfully because I wanted to port my number.
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Trust me in this rare occasion they did you a favor by stopping you from joining them :)
 
They are putting up a tower in the rural farm community currently about 1km from my place. I can't tell you how happy we are. Big up to them for doing it. No other network even bothered and single was shyte. Now just hope it has LTE :o
 
When I was an MTN customer, the one thing they knew how to do extremely well was to screw me over with high tariffs and terrible customer service.
 
EmptyN customer here...
They do the OOB shark well.
They do the "not getting back to your query" very well.
When it's queried again on multiple platforms, they still don't get back to you - this they do very very well.
They do the "we don't care extremely well"
Up yours EmptyN
 
Afrihost is the only thing they have done well. They could be more like afrihost if they want to improve.
 
raind33r said:
EmptyN customer here...
They do the OOB shark well.
They do the "not getting back to your query" very well.
When it's queried again on multiple platforms, they still don't get back to you - this they do very very well.
They do the "we don't care extremely well"
Up yours EmptyN
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this just made my day
 
Damn right about the annoying SMSs when you buy a data bundle. Stop it. And since my tablet SIM is for data only, how the hell did the spammers get hold of my number? Stop selling these. Also, data bundles should not expire - it's money in the bank today. If I want to pay for 5Gb I should be able to and use it up in my good time.
 
buffalobill said:
Damn right about the annoying SMSs when you buy a data bundle. Stop it. And since my tablet SIM is for data only, how the hell did the spammers get hold of my number? Stop selling these. Also, data bundles should not expire - it's money in the bank today. If I want to pay for 5Gb I should be able to and use it up in my good time.
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See above - Try *130*603#


As for the spam SMSes, I got a Telkom sim over the weekend to try their new offerings. Got my first please call me yesterday. I think they recycle numbers - all the operators - hence this spam nonsense. But I am glad you touched on it. I get these things every now and then about winning in this or that nokia / coca cola / blah blah promotion. The things arrive at all hours. I wish there was a way to stop things at source - but then, that applies to all operators not just emptyN.
 
Inflexible 24 month contract.
Got a nice phone with it. When I took it out, I was very unsure of what would work for me, since I don't really make cell calls until a crisis event happens. Got upsold to a MyMTN"Choice"50 with 300Mb data p/m. Six months in I realise I really need 2-3 times more data and only 20sms/15 minutes voice calls. They've now changed all sorts of things , like more restrictive rollovers and a mere 75MB "free" data.
And now I cannot alter the contract according to MTN, but I'm welcome to buy 300Mb more data for an extra R85 - what a disappointment. I refuse to do that on principle.
 
IkilledSpongebob said:
Inflexible 24 month contract.
Got a nice phone with it. When I took it out, I was very unsure of what would work for me, since I don't really make cell calls until a crisis event happens. Got upsold to a MyMTN"Choice"50 with 300Mb data p/m. Six months in I realise I really need 2-3 times more data and only 20sms/15 minutes voice calls. They've now changed all sorts of things , like more restrictive rollovers and a mere 75MB "free" data.
And now I cannot alter the contract according to MTN, but I'm welcome to buy 300Mb more data for an extra R85 - what a disappointment. I refuse to do that on principle.
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If you sign a contract, you should get the amount like 300mb a month, they cant take away...

Then you can always add month to month bundles like a 1gig if you need more data

Lastley you can upgrade at any time, but you can only migrate to a total diffrent packages and get a new device/or not at 20 months.
 
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