Share your views on what you think Telkom does well, and what you think it can do better.
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What does Telkom do well, and where can it improve?
- Thread starter rpm
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irBosOtter
Expert Member
They do exceptionally well at billing people for services that has not been installed yet, or services that has been canceled. Everything else they need to work on.
Used to have terrible Dsl connectivity until they upgraded the Paulshof exchange. Touchwood have not had a failure on my 20meg vdsl since Sep2014, they sweetened the already discounted package by doubling data. Would like a real time phone app to track and top up data.
RichardG
Honorary Master
Back in the day when Telkom Mobile was separate division to Telkom. Customer support on social media was fantastic nowadays you can wait hours to actually get a response from them...
MickZA
Executive Member
Customer communications are abysmal.
The recent capped promo data time extension debate on this forum is a classic example, only after MyBB users figured out for themselves that it was now permanent as of July 1 did Telkom bother to announce it.
The recent capped promo data time extension debate on this forum is a classic example, only after MyBB users figured out for themselves that it was now permanent as of July 1 did Telkom bother to announce it.
tsavvy
Well-Known Member
Telkom has great mobile internet service. Especially their 4G LTE service which makes high speed internet a reality in places that does not have fibre installed. They also have great mobile phone contracts and are competitively priced!
They are the worst at customer service and getting you what you want when it comes to mobile phones, they don't order specific models and colours of phones like other providers.
They are the worst at customer service and getting you what you want when it comes to mobile phones, they don't order specific models and colours of phones like other providers.
Dan C
Honorary Master
for : Good products
against : You can't get them
against : You can't get them
Chris.Geerdts
Expert Member
Great mobile specials
But after they deduct the payment and send the SMS, they could improve by actually delivering the handset!
But after they deduct the payment and send the SMS, they could improve by actually delivering the handset!
Having the monopoly, Telkom's prices could be more competitive to compensate for the terrible back-up service in maintaining their equipment. They remain 're-active' which means the customer has to complain before a service is rendered to replace their old telephone wires that we've been paying for many a year until the wires are exposed through the brittle sun-baked cable.
+1
It is hellish frustrating walking into a Telkom shop with their brochure and sales person says they can't find the deal on their system. Or phoning their call centre to migrate your LTE package to a higher cap, which means they make more money off you, and you have to wait to be 3 months into your contact before they will change it. Why?! Where is the logic :wtf:
Chevron
Serial breaker of phones
Their pricing is decent on fixed lines and mobile. Turn around times have been improving.
I think they can improve getting fixed lines into complexes as they built.
I think they can improve the range of phones they keep in stock at the Telkom mobile stores.
I think they could improve their call centre staff training.
I think they could improve their website.
ChocolateBadger
Expert Member
They do well at being a monopoly. They need to work on not being a monopoly.
Zoomzoom
Executive Member
Don't have any massive complaints - only their website is awful to navigate.
Actually I found their service to be excellent. I'm not even the registered owner of the line and they've always helped when I explain I rent the house with the line in. Maybe it is just the local technician as well but he spent a week trying to figure out why my speeds were inexplicably slow. They just as inexplicably fixed themselves as well and haven't been wrong since, but he tried hard to find the fault.
Actually I found their service to be excellent. I'm not even the registered owner of the line and they've always helped when I explain I rent the house with the line in. Maybe it is just the local technician as well but he spent a week trying to figure out why my speeds were inexplicably slow. They just as inexplicably fixed themselves as well and haven't been wrong since, but he tried hard to find the fault.
