What does Telkom do well, and where can it improve?

[ISP cash cow]

What they do well...

monopolize

What they don't do well

their customer service is bordering on non existent.

Having issues with products for weeks before it gets fixed or even really noticed

Lying to their customers

annoying customers to the extent that they want to burn the exchanges down.

only looking to implement new technology once they have competition (if it wasn't for other companies putting fibre in for customers, I can just only imagine how slow the fibre rollout would have been.

overcharging customers for products

I could carry on but I think you get the just....

 

[ThinkCentre]

If infrastructure is running well as designed (ADSL etc), they do that well.

Their problem is that their service desk must be better trained and equipped with the correct knowledge.