What is going on with Afrihost !

G

gboy

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in my house
So Afrihost used to be be good, had my century city fiber line with them for about 2 years. Recently they started going down hill, both in line speed and service. I submitted my cancellation with them, and was told it would be effective 1st July. However for the past 2 days my line has been down. Their support is totally useless and they don't phone you back, so no live human. The WhatsApp support is totally useless, they keep repeating the same thing "turn off for 15min" "we have escalated it" but no Human ! I just what them to release the line so CISP can pick it up.. it is Down, no feedback, I work from home. And the support is useless. CISP is trying Thier best to assist, but Afrihost ! ! What the hell..
 
They probably cancelled your line with telkom


Its for that reason that I prefer line seperate from ISP. Costs a few rand more, but you retain ownership and control of the ADSL line.
 
Yes, unfortunately this is century city fiber, (frogfoot) Afrihost must just release the line, so I can get them out of my life !
 
gboy said:
So Afrihost used to be be good, had my century city fiber line with them for about 2 years. Recently they started going down hill, both in line speed and service. I submitted my cancellation with them, and was told it would be effective 1st July. However for the past 2 days my line has been down. Their support is totally useless and they don't phone you back, so no live human. The WhatsApp support is totally useless, they keep repeating the same thing "turn off for 15min" "we have escalated it" but no Human ! I just what them to release the line so CISP can pick it up.. it is Down, no feedback, I work from home. And the support is useless. CISP is trying Thier best to assist, but Afrihost ! ! What the hell..
Click to expand...

Hi gboy, I am really sorry about the horrible experience you've had with us. I am sure we can figure out what is happening. If you scheduled cancellation for end of June, then you should be active now.

Can you please PM me so I can take a look? I am sure we can figure it out for you :(
 
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