What takes so long for line activation?

[wobs]

Genuinely curious how the line activation and configuration takes so long on @Frogfoot Fibre and what the process entails. I have my ONT existing from the previous tenant and router installed and setup. Been asking the ISP what's taking so long and all I get in response is "wait for frogfoot to phone to configure the fibre line". With openserve it was done and dusted within a few days (this included the line and ONT installation) and here I am stuck just waiting for an activation with no given date or response. (Still chuckling that sales promised it was gonna be up to 48 hours. Before I signed the contract, of course.)

 

[Afrigirl]

Genuinely curious how the line activation and configuration takes so long on @Frogfoot Fibre and what the process entails. I have my ONT existing from the previous tenant and router installed and setup. Been asking the ISP what's taking so long and all I get in response is "wait for frogfoot to phone to configure the fibre line". With openserve it was done and dusted within a few days (this included the line and ONT installation) and here I am stuck just waiting for an activation with no given date or response. (Still chuckling that sales promised it was gonna be up to 48 hours. Before I signed the contract, of course.)

It may take up to 72 hours if there's no active service on th3 existing line with another's ISP. I don't think Frogfoot does give you a call for activation, the ISP needs to follow up with Frogfoot and check what is missing to complete the order.

 

[wobs]

Here's the response from the ISP support
"We see that your line is not yet ready for activation. The line is pending configuration by the Fibre Line Provider so we have followed up with them and are awaiting confirmation." Yesterday.

 

[Frogfoot Fibre]

Genuinely curious how the line activation and configuration takes so long on @Frogfoot Fibre and what the process entails. I have my ONT existing from the previous tenant and router installed and setup. Been asking the ISP what's taking so long and all I get in response is "wait for frogfoot to phone to configure the fibre line". With openserve it was done and dusted within a few days (this included the line and ONT installation) and here I am stuck just waiting for an activation with no given date or response. (Still chuckling that sales promised it was gonna be up to 48 hours. Before I signed the contract, of course.)

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