frogfoot fibre

  1. SCR3AM

    Frogfoot Durban

    Frogfoot ( Mitsol ) down in Sydenham, Durban since 13:30 yesterday. Anyone knows what's up? It's the 3rd outage this month for them, never had issues before Frogfoot took over Mitsol.
  3. FrikKillian

    Afrihost & Frogfoot Fibre Issues

    I contacted Afrihost on Friday, 3 April to report intermittent disconnections that required me to manually restart my router and ONT every time. The following day, Saturday 4 April, a Frogfoot technician came out, ran some tests, and left me with the assurance that Afrihost simply needed to...
  4. Tybo247

    Frogfoot fibre nightmare

    My fibre has been down since Wednesday. Cool ideas informed me it’s due to fibre outage in the area. It’s now Saturday and the frog foot fibre line in my area still hasn’t been fixed. Genuinely curious as to what takes so long to fix the issue? Previously issues were usually fixed within a...
  5. T

    Ongoing Fibre Installation Nightmare – Afrihost/Frogfoot/Complex Bureaucracy – Advice Needed

    Hi everyone, I’m really hoping someone here can advise or connect me with the right person at Frogfoot or Afrihost, because I’m at the end of my rope with this installation saga. Context: I recently moved into a new unit in a small complex (4 units total). I applied for fibre with Afrihost at...
    • TJHarry765
    • Thread
    • afrihost fibre install fibre installation frogfoot frogfoot fibre installation
    • Replies: 25
    • Forum: Fibre Networks
  6. T

    What takes so long for line activation on Frogfoot?

    Generally curious as to what takes so long for a fibre line to get activated? i moved into my new apartment on the 1st of May and there's an existing ONT from the previous tenant and i already have a router so no installation is required, my service provider, Cool Ideas has been requesting for...
  7. Anthro

    Vox Telecom x Frogfoot - a short story.

    I recently assisted a friend with setting up their internet at a new premises. The existing ISP is Vox Telecom, with Frogfoot as FNO (Fibre Network Operator). The Internet is 20Mbps Premium Business Fibre R2494.26/month These speeds are not sufficient for the Office, so I contacted Vox Telecom...
  8. JLD2023

    Frogfoot are useless

    Day five. Still offline. Unacceptable. Needs urgent resolution. We need a technician this morning but Frogfoot says hopefully tomorrow and Vox have been useless when trying to escalate it. HOW is this acceptable when their turnaround time should be 72 hours???
  9. BamboozledAttorney

    What is Frogfoot like these days?

    Just a question out of curiosity, but what is Frogfoot like today? Did they get better, do they still cause issues more than they should, or does it depend on which area you are staying or which ISP you are using?
  10. wobs

    What takes so long for line activation?

    Genuinely curious how the line activation and configuration takes so long on @Frogfoot Fibre and what the process entails. I have my ONT existing from the previous tenant and router installed and setup. Been asking the ISP what's taking so long and all I get in response is "wait for frogfoot to...
  11. A

    Trouble with Frogfoot Installation

    I have ordered for a Frogfoot fibre connection on 20th October via Afrihost. I was informed from Afrihost that Frogfoot would contact me within 3 weeks of time. It is already a month passed, they have not contacted me yet for a single time. I am repeatedly contacting Afrihost customer executive...
  12. G

    Frogfoot Cape Town

    Just want to open up a thread for Frogfoot Cape Town - issues, complaints, compliments
  13. Chris

    Axxess offers free fibre upgrades for customers on Frogfoot network

    Axxess offers free fibre upgrades for customers on Frogfoot network Axxess has announced free fibre speed upgrades for its customers on the Frogfoot Fibre network. The changes will see Frogfoot’s fibre line speed upgrade promotion – which has been active since 1 April 2020 – become permanent...
  14. belator

    Frogfoot for Schools

    Frogfoot provides free services to schools in their coverage area. I look after the computers at a school in their area. I am an alumnus of the school in question. The owner of an ISP in Somerset West is also an alumnus of the school. She lodged an application for free service for the school...
  15. S

    14 working days and no internet

    I am conpletely frustrated with the level of bad service frogfoot provides. I moved into new place that is fibre ready all it needs is for them to activate and send a router. Firstly I sent them a photo of the Access point as they asked for, then also my lease agreement. I keep checking up no...
  16. L

    A Ghost terminated my Frogfoot line (Yet Again!!)

    Seems like a ghost terminated my one @Frogfoot Fibre line. Being stonewalled from all sides. @Frogfoot Fibre does FF have a PAIA Manual, in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)?
    • ld13
    • Thread
    • accelerit frogfoot frogfoot fibre frogfoot networks ghost termination
    • Replies: 32
    • Forum: Fibre Networks
  17. YourKaptain

    Frogfoot Installation - ABSOLUTE Nightmare...

    Ordered new fibre line to be installed on the 11th of August, through Afrihost - after weeks of battling to get the installation date set with Frogfoot, it was finally scheduled by their subcontractor for this morning - Thursday, 27 August 2020. Installers pulled the fibre, installed the Fibre...
    • YourKaptain
    • Thread
    • afrihost afrihost fiber fibre install fibre installation frogfoot frogfoot fibre frogfoot networks
    • Replies: 8
    • Forum: Fibre Networks
  18. M

    Project Managers Essential ?

    I understand that fibre network providers (Frogfoot, Octotel, SADV, etc) are still running during this lockdown time but does anyone know if their project managers are still working?
    • MoozlyBelle
    • Thread
    • fibre frogfoot frogfoot fibre installation lockdown national lockdown octotel octotel fibre project manager. management sadv
    • Replies: 4
    • Forum: Fibre Networks
  19. J

    Frogfoot Port Elizabeth

    Just wanted to start a new thread for all issues, etc. as the other threads had specific issues as their thread titles. Just a heads up for tonight too:
    • joshsparkie
    • Thread
    • frogfoot frogfoot fibre ftth port elizabeth port elizabeth
    • Replies: 5,739
    • Forum: Fibre Networks
  20. M

    VOX Fiber/Frogfoot and Mikrotik Routers...

    Hello all. I have been with VOX since 2013 and they have been more than accommodating from the start. I switched over to fiber as soon as it was available in my area and had nothing but great things to say about them. I have been a advocate for the company since day one, getting a lot of my...
  21. M

    Frogfoot rep

    Is there a Frogfoot rep active on this forum? I've got a question around the Frogfoot portal that I'd like to clear up. I tried reaching out via e-mail yesterday but haven't heard back yet. Alternatively, can anyone put me in touch with someone working at Frogfoot (preferably IT)?
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