What is Frogfoot like these days?

BamboozledAttorney

BamboozledAttorney

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Just a question out of curiosity, but what is Frogfoot like today?

Did they get better, do they still cause issues more than they should, or does it depend on which area you are staying or which ISP you are using?
 
D said:
According to @ld13 they are not the best. :laugh:

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They are just like any other FNO. Every little thing they do are done to better their bottom line.
  • Free speed upgrades: While offering free upgrades to customers might seem like a generous gesture, it is being used as a strategic move to discontinue lower tier options and pricing points.
  • Activation/port/ISP move charges for already installed lines: This is being imposed by the FNO even when activating an already installed line to "cover the costs associated with setting up and provisioning the service". These charges are simply a revenue source and does not reflect an actual cost.
  • Package downgrade/re-grading fees: Some FNOs charge these fees to serve as a deterrent for customers considering a downgrade and encourage them to maintain their current, higher-priced plans.

At least with Telkom I know what I am signing up for. Although I have heard some good vibes from Herotel?
 
Dan C said:
I have Frogfoot for a while now. Couple of years. They were really bad in the beginning. But I have not had any issues for the last year and plus. Even during loadshedding I have never had any downtime.
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Yeah. I remember especially in the Port Elizabeth area that they are/were pretty torrid. Especially in the Walmer area. At the time when they started rolling out in the PE area, they rolled out more than their infrastructure could support.
Not sure if they upgraded their infrastructure to support the big amount of traffic over time, but I can imagine the unpleasantness of the customers who would get stuck in traffic if the overall traffic is much more than the infrastructure can handle.
 
ld13 said:
They are just like any other FNO. Every little thing they do are done to better their bottom line.
  • Free speed upgrades: While offering free upgrades to customers might seem like a generous gesture, it is being used as a strategic move to discontinue lower tier options and pricing points.
  • Activation/port/ISP move charges for already installed lines: This is being imposed by the FNO even when activating an already installed line to "cover the costs associated with setting up and provisioning the service". These charges are simply a revenue source and does not reflect an actual cost.
  • Package downgrade/re-grading fees: Some FNOs charge these fees to serve as a deterrent for customers considering a downgrade and encourage them to maintain their current, higher-priced plans.

At least with Telkom I know what I am signing up for. Although I have heard some good vibes from Herotel?
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Telkom is not an FNO. Herotel , well they have a good rep, but in some places in EL they go down immediately when loadshedding hits.
 
Dan C said:
Telkom is not an FNO. Herotel , well they have a good rep, but in some places in EL they go down immediately when loadshedding hits.
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I think Id13 may mean Openserve; unless Openserve is completely independent of Telkom already.
 
Dan C said:
Telkom should never have tried to be an ISP. I cancelled my ADSL about 3 years ago and then got a bill this year. I would not recommend.
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Huh? What happened? You just received a bill one day with regards to an ADSL service that was cancelled three years ago?

Was it outstanding payments?
 
BamboozledAttorney said:
Just a question out of curiosity, but what is Frogfoot like today?

Did they get better, do they still cause issues more than they should, or does it depend on which area you are staying or which ISP you are using?
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Absolutely kak, 43 outages this month in my area ranging from 1 minute to 20min. Have to have failover systems in place

My openserve line has more up time and it's a talkom service.
 
HartsockZA said:
Absolutely kak, 43 outages this month in my area ranging from 1 minute to 20min. Have to have failover systems in place

My openserve line has more up time and it's a talkom service.
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Ouch. Has this been reported on? Is it due to loadshedding?
 
BamboozledAttorney said:
Huh? What happened? You just received a bill one day with regards to an ADSL service that was cancelled three years ago?

Was it outstanding payments?
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Not sure about outstanding. They had my debit order details which I had with them back in the days since the late 90's. I cancelled my ADSL about 3 years prior to receiving this. I now made sure they DO NOT have authorisation to do random debit orders.

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Dan C said:
I have Frogfoot for a while now. Couple of years. They were really bad in the beginning. But I have not had any issues for the last year and plus. Even during loadshedding I have never had any downtime.
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Spoken exactly like the owner of Vox would

Dan C said:
Done. Luckily they were on sale. What do I do now with this telecom company ?
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Careful, OP. I would not trust Dan C. He is the owner of Vox since, last year, who in turn owns Frogfoot :p
 
Dan C said:
Telkom should never have tried to be an ISP. I cancelled my ADSL about 3 years ago and then got a bill this year. I would not recommend.
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Telkom is openserve is telkom. Yes I know that they are not the same company anymore. Does not make much of a difference. Yes, they were not the best, and there are ISPs that offer better service, but the ISP cannot offer a better service than what the FNO is able to offer. Here Frotfoot lacks in every way imaginable. They will always point to the ISP and the ISP will always point to the FNO. Stalemate. With telkom, the fabric is thinner, so issues are seemingly resolved quicker between the ISP and the FNO.

Although I manage one business line with Vox on a FF line, where the fabric is also as thin as it can be, but getting them to even acknowledge an issue is half of the battle. Yes, I had those same battles with Telkom, but would be able to win them more times than I lost them. With telkom, also a business line, I had it figured out and many times had a tech onsite, same day, and they would run with the issue and sort it out. Had direct numbers to the area managers and got movement and feedback. Used the same avenues and tricks to sort out home ADSL issues as well. Cannot say the same about FF.

Would I go Telkom on Frotfoot, probably no. Would I go pretty much any ISP, including Telkom, on an openserve line? 9001 times out of a 9000 times, yes. Sure, I might have to deal with a few billing issues. And I will gladly do that if that means that I never have to deal with Frotfoot ever again.

Rather the devil you know has never been truer.
 
ld13 said:
Telkom is openserve is telkom. Yes I know that they are not the same company anymore. Does not make much of a difference. Yes, they were not the best, and there are ISPs that offer better service, but the ISP cannot offer a better service than what the FNO is able to offer. Here Frotfoot lacks in every way imaginable. They will always point to the ISP and the ISP will always point to the FNO. Stalemate. With telkom, the fabric is thinner, so issues are seemingly resolved quicker between the ISP and the FNO.

Although I manage one business line with Vox on a FF line, where the fabric is also as thin as it can be, but getting them to even acknowledge an issue is half of the battle. Yes, I had those same battles with Telkom, but would be able to win them more times than I lost them. With telkom, also a business line, I had it figured out and many times had a tech onsite, same day, and they would run with the issue and sort it out. Had direct numbers to the area managers and got movement and feedback. Used the same avenues and tricks to sort out home ADSL issues as well. Cannot say the same about FF.

Would I go Telkom on Frotfoot, probably no. Would I go pretty much any ISP, including Telkom, on an openserve line? 9001 times out of a 9000 times, yes. Sure, I might have to deal with a few billing issues. And I will gladly do that if that means that I never have to deal with Frotfoot ever again.

Rather the devil you know has never been truer.
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My subscription is with Afrihost and not VOX or Frogfoot directly. I'm happy with them. Telkom a BIG no !!
 
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