frogfoot

  1. FrikKillian

    Afrihost & Frogfoot Fibre Issues

    I contacted Afrihost on Friday, 3 April to report intermittent disconnections that required me to manually restart my router and ONT every time. The following day, Saturday 4 April, a Frogfoot technician came out, ran some tests, and left me with the assurance that Afrihost simply needed to...
  3. Tybo247

    Frogfoot fibre nightmare

    My fibre has been down since Wednesday. Cool ideas informed me it’s due to fibre outage in the area. It’s now Saturday and the frog foot fibre line in my area still hasn’t been fixed. Genuinely curious as to what takes so long to fix the issue? Previously issues were usually fixed within a...
  4. T

    Ongoing Fibre Installation Nightmare – Afrihost/Frogfoot/Complex Bureaucracy – Advice Needed

    Hi everyone, I’m really hoping someone here can advise or connect me with the right person at Frogfoot or Afrihost, because I’m at the end of my rope with this installation saga. Context: I recently moved into a new unit in a small complex (4 units total). I applied for fibre with Afrihost at...
    • TJHarry765
    • Thread
    • afrihost fibre install fibre installation frogfoot frogfoot fibre installation
    • Replies: 25
    • Forum: Fibre Networks
  5. Hanno Labuschagne

    Prepaid fibre options in South Africa

    Prepaid fibre options in South Africa South Africans looking for highly flexible but fast and reliable broadband could look into a prepaid fibre subscription with several of the country's biggest fibre network operators (FNOs). While conventional monthly fibre-to-the-home (FTTH) packages have...
  6. Hanno Labuschagne

    South Africa's biggest FTTH networks share achievements and challenges in 2023

    South Africa's biggest FTTH networks share achievements and challenges in 2023 South Africa's biggest fibre network operators (FNOs) continued to expand their fibre-to-the-home (FTTH) networks substantially in 2023. The number of people using FTTH has surged past those that had a Telkom DSL...
    • Hanno Labuschagne
    • Thread
    • evotel fibre network operator (fno) fibre-to-the-home (ftth) frogfoot herotel home fibre metrofibre octotel openserve vodacom vumatel zoom fibre
    • Replies: 18
    • Forum: Broadband and IT News
  7. Hanno Labuschagne

    Frogfoot line speed and price changes

    We've received emails from Webafrica customers being notified about line speed and price changes on their Frogfoot FTTH packages. Just checking to confirm whether more people from other ISPs had received notice of the changes. @Afrigirl @AfriGuy
  8. C

    FrogFoot Micro-Outages (Lynnwood, PTA)

    I live in a complex in Lynnwood, PTA - like many other complexes, it has an "exclusive" agreement with FrogFoot to provide the infra for all fibre in the complex. The complex is a newly renovated place, and we have been here for over a year using Afrihost+FrogFoot. I constantly experience full...
  9. TristiaanMTS

    Mind The Speed Support

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  10. JLD2023

    Frogfoot are useless

    Day five. Still offline. Unacceptable. Needs urgent resolution. We need a technician this morning but Frogfoot says hopefully tomorrow and Vox have been useless when trying to escalate it. HOW is this acceptable when their turnaround time should be 72 hours???
  11. BamboozledAttorney

    What is Frogfoot like these days?

    Just a question out of curiosity, but what is Frogfoot like today? Did they get better, do they still cause issues more than they should, or does it depend on which area you are staying or which ISP you are using?
  12. Jan

    Shane Chorley is Frogfoot's new CEO

    Frogfoot appoints new CEO Frogfoot Networks founder Abraham van der Merwe is stepping down as CEO of the fibre network operator to take up the position of Vivica Group chief strategy officer. Vivica owns Frogfoot and Internet service provider Vox Telecom, among several other businesses.
    • Jan
    • Thread
    • abraham van der merwe frogfoot shane chorley vivica vox telecom
    • Replies: 6
    • Forum: Broadband and IT News
  13. Jan

    Vumatel and Openserve charge ISPs for downgrades

    These fibre networks punish ISPs when customers downgrade to cheaper packages At least two of South Africa's major fibre network operators (FNOs) penalise Internet service providers (ISPs) when their fibre-to-the-home (FTTH) customers downgrade to slower packages. The issue of fibre downgrade...
    • Jan
    • Thread
    • evotel fibre network operator (fno) fibre-to-the-home (ftth) frogfoot herotel internet service providers’ association (ispa) metrofibre networx octotel openserve telkom vumatel
    • Replies: 18
    • Forum: Broadband and IT News
  14. BamboozledAttorney

    200/200 Best Fibre Deals

    Okay, well, not really. Certain FNOs tend to have weird packages, and some ISPs to my knowledge haven't updated their website yet to reflect those new speeds. For example, Openserve began a 300/150 package, but a lot of ISPs still have the 250/125 package on their website. Unless they did a free...
  15. Jan

    Biggest fibre networks operators in South Africa - March 2023

    South Africa's biggest fibre networks South Africa has around 1.5 million households with fibre-to-the-home (FTTH) connectivity, thanks to a plethora of fibre network operators (FNOs) rolling out infrastructure across the country. Six of these FNOs have over 100,000 customers connected to...
    • Jan
    • Thread
    • frogfoot herotel metrofibre networx octotel openserve vumatel
    • Replies: 2
    • Forum: Broadband and IT News
  16. Jan

    Friendly warning from ISPA to FNOs - end forced fibre speed upgrades

    Stop forced fibre speed upgrades The Internet Service Providers’ Association of SA (ISPA) has cautioned fibre network operators (FNOs) against forcing fibre upgrades on consumers. “While upgrades advertising ‘more for the same price’, for example, are indeed good news for most consumers, FNOs...
    • Jan
    • Thread
    • fibre network operator (fno) frogfoot internet service providers’ association (ispa) metrofibre metrofibre networx octotel openserve
    • Replies: 80
    • Forum: Broadband and IT News
  17. Jan

    500Mbps and 1Gbps fibre networks price comparison after major shake-up

    Fibre shake-up in South Africa — Cheapest 500Mbps and 1Gbps connections Numerous fibre network operators (FNOs) offer South Africans fast and affordable 500Mbps or 1Gbps fibre-to-the-home (FTTH) connections. These top-end speeds let users download and upload large files in the shortest time...
    • Jan
    • Thread
    • fibre network operator (fno) frogfoot metrofibre networx octotel openserve vumatel
    • Replies: 7
    • Forum: Broadband and IT News
  18. Jan

    Companies that power South Africa's fibre networks (Frogfoot and MetroFibre respond)

    The companies that power Frogfoot and MetroFibre's networks South African fibre network operators (FNOs) Metrofibre and Frogfoot use a range of networking equipment to provide fibre connectivity to their customers, including routers and switches from Juniper, Adva, and Nokia. Frogfoot network...
    • Jan
    • Thread
    • adtran adva optical networking ciena frogfoot johan meiring juniper networks metrofibre networx mikrotik nokia ubiquiti zyxel
    • Replies: 4
    • Forum: Broadband and IT News
  19. Jan

    Fibre network operator price comparison - February 2023

    Openserve destroyed in South Africa's 2023 fibre price war Recent changes in South African fibre network operator (FNO) speeds and pricing have made Openserve the most expensive home fibre provider for nearly all line speed categories. This represents a radical shift from the past two years.
  20. L

    Frogfoot vs Consumer Protection or Competition Acts

    I would like people's opinions in the matter of Frogfoot's "upgrades" and price increases without giving the consumer a choice in the matter and expecting them to pay upgrade or downgrade fees. I am of the opinion that this is in violation of the Consumer Protection and/or Competition Acts. I...
    • Leoxii2000
    • Thread
    • competition comission consumer act fiber frogfoot national consumer commission (ncc)
    • Replies: 1
    • Forum: Fibre Networks
  21. Jan

    Frogfoot explains R750 fee for downgrades

    Frogfoot charges R750 to downgrade after hiking prices Fibre network operator Frogfoot is charging Internet service providers (ISPs) a R750 fee if their fibre-to-the-home (FTTH) customers on its network want to downgrade their speeds. MyBroadband learnt of the charge after receiving an email...
    • Jan
    • Thread
    • afrihost capricom networks fibre-to-the-home (ftth) frogfoot
    • Replies: 86
    • Forum: Broadband and IT News
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