Mind The Speed Support

MTS needs a 24hr or after office hours support telephone line. Pain in the A## when there is no connection on a weekend and you have to wait for the next morning to hear its Vumatel's fault, which you knew already.
 
As1974a said:
MTS needs a 24hr or after office hours support telephone line. Pain in the A## when there is no connection on a weekend and you have to wait for the next morning to hear its Vumatel's fault, which you knew already.
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Thank you for sharing your feedback about the need for 24-hour support. We understand how frustrating it can be to face connectivity issues outside of regular office hours. While we previously considered extended support hours, we found that most issues our customers experience are related to Fiber Network Operators (FNOs), who have limited support hours. To maintain efficiency, we've aligned our support hours as best as we can with theirs. However, please rest assured that we continuously monitor our network 24/7. Any core network issues are addressed immediately, irrespective of time. We appreciate your understanding and are always looking for ways to improve our service.
 
TristiaanMTS said:
Thank you for sharing your feedback about the need for 24-hour support. We understand how frustrating it can be to face connectivity issues outside of regular office hours. While we previously considered extended support hours, we found that most issues our customers experience are related to Fiber Network Operators (FNOs), who have limited support hours. To maintain efficiency, we've aligned our support hours as best as we can with theirs. However, please rest assured that we continuously monitor our network 24/7. Any core network issues are addressed immediately, irrespective of time. We appreciate your understanding and are always looking for ways to improve our service.
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Was with you guys for 18 months..was very happy and recommend you guys to anyone that asks..I only left you guys because you don't offer a 25/25 which is all I need for streaming..please consider this package..
 
Hello everyone,

Us at Mind The Speed are thrilled to announce our active presence on this forum. Our goal here is to engage directly with both existing and potential customers. This platform offers us a unique opportunity to interact, understand your needs, and provide insights about our services.

However, please note that this forum and account is currently a test as we are busy with my broadband team to create our actually Rep account.

It is also important to note that our forum is not intended for technical support queries. For any support-related issues, we kindly ask you to continue using our established support channels. This approach helps us maintain a 'single pane of glass' for our support services, ensuring consistency and quality in the assistance we provide.

Once we are active we will update you, but please feel free to share your experiences, ideas, and questions here. We're here to listen and engage!

Thank you for being a part of our community.
 
STORMERSFAN said:
Was with you guys for 18 months..was very happy and recommend you guys to anyone that asks..I only left you guys because you don't offer a 25/25 which is all I need for streaming..please consider this package..
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Hi Stormersfan,

While we are enthusiastic about providing these packages, we currently face some challenges due to certain Fiber Network Operator (FNO) limitations. These FNOs restrict smaller packages to areas with lower uptake, making it challenging for us to implement them uniformly.

One of the key issues we encounter is the lack of detailed KMZ files from FNOs, which would indicate areas eligible for the 25Mbps services. Without this information, it becomes difficult to manage software development effectively, leading to a high potential for orders that cannot be fulfilled.

We believe it would be significantly beneficial if FNOs could offer these services without geographical restrictions. This would allow us to extend these attractive smaller packages to a broader range of customers, enhancing our service offerings.

We appreciate your understanding and continue to work towards finding viable solutions. Your feedback and support are invaluable to us.
 
TristiaanMTS said:
Hi Stormersfan,

While we are enthusiastic about providing these packages, we currently face some challenges due to certain Fiber Network Operator (FNO) limitations. These FNOs restrict smaller packages to areas with lower uptake, making it challenging for us to implement them uniformly.

One of the key issues we encounter is the lack of detailed KMZ files from FNOs, which would indicate areas eligible for the 25Mbps services. Without this information, it becomes difficult to manage software development effectively, leading to a high potential for orders that cannot be fulfilled.

We believe it would be significantly beneficial if FNOs could offer these services without geographical restrictions. This would allow us to extend these attractive smaller packages to a broader range of customers, enhancing our service offerings.

We appreciate your understanding and continue to work towards finding viable solutions. Your feedback and support are invaluable to us.
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I can think of at least three other isps under vumatel that offer the 25/25..including the one I'm with..afrihost/rsaweb/rocketnet
 
STORMERSFAN said:
I can think of at least three other isps under vumatel that offer the 25/25..including the one I'm with..afrihost/rsaweb/rocketnet
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Keep in mind that these ISP's might have a different setup on their network with Vumatel, But the issue is with the files we are supplied, which limits us unfortunately.
 
Dear Mind The Speed Community,

We're thrilled to announce our active presence on this forum! Our primary goal is to foster direct engagement with both our existing and potential customers. This platform provides a unique space for us to interact, understand your needs, and share valuable insights about our services.

Please take note that our official representative (REP) account is now active.

However, it's crucial to mention that this forum is not designed for technical support queries. For any support-related issues, we kindly request you to continue using our established support channels. This approach allows us to maintain a 'single pane of glass' for our support services, ensuring consistency and quality in the assistance we provide.

Feel free to share your experiences, ideas, and questions here. We're eager to listen and engage in meaningful conversations!

Thank you for being an integral part of our community. Together, let's make this forum a space for informative discussions and positive interactions.

Warm regards,
Mind The Speed Team
 
Tech_ said:
Welcome and glad to have you guys here..
Been a client of @Mind the Speed for a very long time and to date I can't say I was ever disappointed.
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Thank you for the warm welcome! We're thrilled to have you as a long-time client, and we're committed to continuously providing you with excellent service. If you ever have any questions or feedback, feel free to reach out.
 
Okay, was looking to move, but stayed because life got in the way. I still experience intermittant slow internet i.e. watching youtube, it buffers a lot. It should not happen on a 100mb line.

Will start tracking it.
 
rh1 said:
Okay, was looking to move, but stayed because life got in the way. I still experience intermittant slow internet i.e. watching youtube, it buffers a lot. It should not happen on a 100mb line.

Will start tracking it.
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Hi There, if you are a client with us, please email or call our support team with your issues so they can further investigate and assist in resolving the issue at hand

Email:[email protected]
Number: 086 999 0161
 
I signed up at the beginning of October. Got my bill end October and paid. End November I see I suddenly owe R1000 extra. I ask about it and was told there is an activation fee of R1000. Not once was I told about any R1000 fee. I have sent all my mails to your support department, showing nowhere was I ever informend about any R1000 activation fee, ever. You just sent me your montly fees and told me to choose a package. If I was told there would be an activation fee I would have told you to F - off and I would not have sighend up . I'm sure the reason you sneak it in month two is then some people end up paying it. Well, I'm not paying that crap (altough you somehow took it out of my bank accout without me adding my card in the portal, would love to know how that worked), and you will pay it back, will take a while (laywer is on it already, but as you probably aware these things take time) Also asked that you cancel ASAP, so hopefuly that cancelation goes through end of this month as I sure as fark do not want to pay you okes another cent

Anyway, be aware of these okes.
 
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