Mind The Speed Support

[gcu65]

From my experience it’s been the best ISP I’ve been with. Happy customer

 

[STORMERSFAN]

From my experience it’s been the best ISP I’ve been with. Happy customer

Same here..will happily move back if they bring a 25/25 into the equation(although I'm quite happy with rocketnet as well)

 

[Neet]

seems to be having problems with github.com
probably related to the current cable outage

 

[Mind the Speed]

Hi Neet,

Hope you are well,

Please see below from our Core network team:
General Notice to Customers: Subsea Cable Break and Network Impact
This notice serves to inform our valued customers about the recent Subsea cable breaks affecting the WACS, SAT3, and ACE cables on [14 March 2024]. This has resulted in increased international traffic and may impact access to services such as Microsoft 365 and Azure.

Reference article: https://mybroadband.co.za/news/inte...ay-have-caused-massive-internet-problems.html

What Occurred:

• On [14 March 2024] at approximately 12:50, cable breaks led to a significant 40% increase in international traffic as data was rerouted from local Peering Exchanges.

What we did:

Our BGP optimization application identified congested paths and automatically re-engineered and balanced traffic across international links to mitigate the issue.

• Our network has been managing the additional traffic, and we took immediate action to re-engineer and balance traffic across our international links. However, some international paths reached capacity and we started experiencing packet drops at 19:45 (14 March), prompting us to begin rerouting traffic to alleviate congestion and packet drops. Packet drops cleared at 20:50 following traffic re-engineering/balancing and optimization.

What to Expect:

Repairing undersea cables can be a lengthy process, often taking a month or more. We anticipate that hyperscalers will be securing more capacities to improve their situation in the coming days.

Repair Updates:

• There is currently no ETA issued regarding the undersea cable repairs. We will update customers as soon as we have more information.

We appreciate your understanding and patience during this time. Our team is dedicated to ensuring the optimal performance of our network and will continue to monitor closely, making adjustments as necessary.

Further updates will be provided as more information becomes available.

Thank you for your continued support.

The Mind the Speed Core Network Team

 

[Mind the Speed]

Hi Neet,

Hope you are well,

We have spoken to our Core Network Engineers there has been a request made for this to get added to BGP improvements We are awaiting for the update of this being completed

Please can you email [email protected] so we can keep you fully updated and informed of the process of this matter.

Regards,
Mind The Speed Team

 

[Neet]

Hi Neet,

Hope you are well,

We have spoken to our Core Network Engineers there has been a request made for this to get added to BGP improvements We are awaiting for the update of this being completed

Please can you email [email protected] so we can keep you fully updated and informed of the process of this matter.

Regards,
Mind The Speed Team

done, thanks

 

[Neet]

Hi Neet,

Hope you are well,

We have spoken to our Core Network Engineers there has been a request made for this to get added to BGP improvements We are awaiting for the update of this being completed

Please can you email [email protected] so we can keep you fully updated and informed of the process of this matter.

Regards,
Mind The Speed Team

or you could also just post it here some more than one person can follow as to whats happening?...etc

 

[Neet]

also having assist not loading on bobshop.co.za aswell on reddit.com assists seems to be missing

 

[rh1]

very slow upload speeds:


Cannot even do a MYbb speed test:

 

[Mind the Speed]

Hi RH1

We sincerely apologize for the delay in our response. Your concerns are important to us, and we want to ensure they are addressed promptly. To expedite the process, could you please log a support ticket to [email protected] and one of our agents will reach out to assist you as soon as possible.

Thank you for your understanding and cooperation. If you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your patience and look forward to resolving your issue swiftly.

Kind Regards
MTS Support Team

 

[ccrause]

What options are available from MTS regarding upgrading wifi routers?

I am using an old TP Link TL-WR3420 router running OpenWrt firmware. This setup works fine (I'm on the 50 Mb/s package) and I get decent wifi coverage through my house, but yesterday I had to run around doing tests for tech support, because they couldn't connect to my router to do troubleshooting from their side. An upgrade that also helps tech support seems appropriate at this point. However, I want the option of later upgrading the firmware to some opensource version to extend the lifetime of the router.

 

[Mind the Speed]

What options are available from MTS regarding upgrading wifi routers?

I am using an old TP Link TL-WR3420 router running OpenWrt firmware. This setup works fine (I'm on the 50 Mb/s package) and I get decent wifi coverage through my house, but yesterday I had to run around doing tests for tech support, because they couldn't connect to my router to do troubleshooting from their side. An upgrade that also helps tech support seems appropriate at this point. However, I want the option of later upgrading the firmware to some opensource version to extend the lifetime of the router.

Hi Ccrause,

Hope you are well,

We're now offering the Zyxel EMG-3525-T50C, our latest Zyxel router.

What makes it great?

• Gigabit speeds for blazing-fast internet access.
• Dual-Band wireless AC for smooth and reliable Wi-Fi connections on both 2.4 GHz and 5 GHz frequencies.
• Plus, our support team can easily manage and troubleshoot your router remotely from our remote management system for added convenience.

Want to learn more?

Our sales team is happy to provide more details and answer any questions you may have, including obtaining a quote. You can reach them directly at [email protected].

Regards,
Mind The Speed

 

[TristiaanMTS]

What options are available from MTS regarding upgrading wifi routers?

I am using an old TP Link TL-WR3420 router running OpenWrt firmware. This setup works fine (I'm on the 50 Mb/s package) and I get decent wifi coverage through my house, but yesterday I had to run around doing tests for tech support, because they couldn't connect to my router to do troubleshooting from their side. An upgrade that also helps tech support seems appropriate at this point. However, I want the option of later upgrading the firmware to some opensource version to extend the lifetime of the router.

Hi Ccrause,

Hope you are well,

As above, moving forward, we'll be using the Zyxel EMG-3525-T50C router for our customers. It's a solid option that works great with our network. However, I will be upfront – we do not offer OpenWrt firmware on our routers.

Regarding the upgrade of your router, We do not offer router upgrades.
If you would like to upgrade your router you will need to purchase a router from our sales team. We can offer Refurbish routers as well New routers.

 

[VegOtter]

Hi @Mind the Speed & @TristiaanMTS

Thought I would try the forum first before dealing with first line support. Lately I have been noticing random lag spike during online gaming and I have been monitoring items my side to see if it was caused by something on my local network, but alas it doesn't appear to be the case.
I started getting the server IP's as I connect to them and running ping plotter to try and spot any problem areas and one the biggest ones I have is Rocket League at the moment.

I get lag spikes when connecting to local servers, but finding it hard to gather evidence on it. The one that I have definite evidence on is EU servers. 50%-75% of the time, when I connect to an EU server my ping will be over 300. Could you possibly have a look and let me know what can be done about it.
I'm based in Westville, Durban. FNO is OpenServe:

 

[CrypticZA]

Hi @Mind the Speed & @TristiaanMTS

Thought I would try the forum first before dealing with first line support. Lately I have been noticing random lag spike during online gaming and I have been monitoring items my side to see if it was caused by something on my local network, but alas it doesn't appear to be the case.
I started getting the server IP's as I connect to them and running ping plotter to try and spot any problem areas and one the biggest ones I have is Rocket League at the moment.

I get lag spikes when connecting to local servers, but finding it hard to gather evidence on it. The one that I have definite evidence on is EU servers. 50%-75% of the time, when I connect to an EU server my ping will be over 300. Could you possibly have a look and let me know what can be done about it.
I'm based in Westville, Durban. FNO is OpenServe:

That IP is located in Virginia USA and it's Amazon's network you sure you pulled the right IP? I assume you would be playing on EU servers not US servers.

If i recall at one stage rocket league was hosted by i3D

 

[Mind the Speed]

Hi @Mind the Speed & @TristiaanMTS

Thought I would try the forum first before dealing with first line support. Lately I have been noticing random lag spike during online gaming and I have been monitoring items my side to see if it was caused by something on my local network, but alas it doesn't appear to be the case.
I started getting the server IP's as I connect to them and running ping plotter to try and spot any problem areas and one the biggest ones I have is Rocket League at the moment.

I get lag spikes when connecting to local servers, but finding it hard to gather evidence on it. The one that I have definite evidence on is EU servers. 50%-75% of the time, when I connect to an EU server my ping will be over 300. Could you possibly have a look and let me know what can be done about it.
I'm based in Westville, Durban. FNO is OpenServe:

Hi @VegOtter.

Hope that you are well. Thank you for bringing your concern to our attention.

Kindly provide us with your Full Name and Surname / Email address to locate your profile on our system, our technical support team will create a ticket for you and have our core engineers investigate.

Kind Regards
Mind The Speed.

 

[VegOtter]

That IP is located in Virginia USA and it's Amazon's network you sure you pulled the right IP? I assume you would be playing on EU servers not US servers.

If i recall at one stage rocket league was hosted by i3D

Howdy... I only have 3 regions selected in rocket league. South Africa, Europe and one of the Asia ones that I get good latency to as well. At the time when the game was on it was definitely connected to one of their EU-[randomNumbers].

 

[VegOtter]

Hi @VegOtter.

Hope that you are well. Thank you for bringing your concern to our attention.

Kindly provide us with your Full Name and Surname / Email address to locate your profile on our system, our technical support team will create a ticket for you and have our core engineers investigate.

Kind Regards
Mind The Speed.

I have dropped you a PM with my personal details.

Shout if you need anything else.

 

[TristiaanMTS]

I have dropped you a PM with my personal details.

Shout if you need anything else.

Hi @VegOtter , Thank you for your information, I have opened a ticket with out Support Team.

We will further investigate the issue and if we require any further tests or information we will send you an email.

 

[Spoed]

Hi @Mind the Speed & @TristiaanMTS

Thought I would try the forum first before dealing with first line support. Lately I have been noticing random lag spike during online gaming and I have been monitoring items my side to see if it was caused by something on my local network, but alas it doesn't appear to be the case.
I started getting the server IP's as I connect to them and running ping plotter to try and spot any problem areas and one the biggest ones I have is Rocket League at the moment.

I get lag spikes when connecting to local servers, but finding it hard to gather evidence on it. The one that I have definite evidence on is EU servers. 50%-75% of the time, when I connect to an EU server my ping will be over 300. Could you possibly have a look and let me know what can be done about it.
I'm based in Westville, Durban. FNO is OpenServe:

There is definitely something wrong with their routing. I was battling to use Postman, which was half-working but timing out and couldn't load requests, and after two days of back-and-forth with Postman support I was eventually able to get an address that I could show wasn't working - go.pstmn.io. This address is reachable over every other network I've tried except MTS.



I logged a support request with them on Thu which they said would be handled by the core network team, but haven't heard anything. This has really impacted my work this week. Are your problems resolved?