Mind The Speed Support

[Siege943]

HI - I am thinking of signing up with MTS. I dont stream but would like to have the lowest latency possible to 37.244.28.102 to play sc2 . I am with Cool Ideas CISP now, but the latency is 157ms. to 167ms It used to be 150ms, but this changed as few days ago and has not dropped to 150 yet.

Can anyone on MTS do a tracert or MTR or pingplotter test to 37.244.28.102 so i can see what the real world latency is from Cape Town. I checked lookingglass and it looks good, but need some confirmation from real people.

Thanks

 

[Jason-ZA]

HI - I am thinking of signing up with MTS. I dont stream but would like to have the lowest latency possible to 37.244.28.102 to play sc2 . I am with Cool Ideas CISP now, but the latency is 157ms. to 167ms It used to be 150ms, but this changed as few days ago and has not dropped to 150 yet.

Can anyone on MTS do a tracert or MTR or pingplotter test to 37.244.28.102 so i can see what the real world latency is from Cape Town. I checked lookingglass and it looks good, but need some confirmation from real people.

Thanks

It looks like MTS has got a looking glass you can use to run traceroutes, pings, etc.

Mind the Speed - Looking Glass

Mind the Speed - Looking Glass

lg.mindthespeed.co.za

It might be worth messaging @PBCool about the latency situation.

 

[Siege943]

It looks like MTS has got a looking glass you can use to run traceroutes, pings, etc.

Mind the Speed - Looking Glass

Mind the Speed - Looking Glass

lg.mindthespeed.co.za

It might be worth messaging @PBCool about the latency situation.

Thanks. I replied to my post on the CISP support forum and they are aware of increased latency to London and will have meetings with their providers to review the connections

 

[Mind the Speed]

HI - I am thinking of signing up with MTS. I dont stream but would like to have the lowest latency possible to 37.244.28.102 to play sc2 . I am with Cool Ideas CISP now, but the latency is 157ms. to 167ms It used to be 150ms, but this changed as few days ago and has not dropped to 150 yet.

Can anyone on MTS do a tracert or MTR or pingplotter test to 37.244.28.102 so i can see what the real world latency is from Cape Town. I checked lookingglass and it looks good, but need some confirmation from real people.

Thanks

Hi Siege943


Thank you for considering MTS. We understand how important low latency is for your gaming experience.

We have run two traceroute tests, one from our Johannesburg router and one from our Cape Town router to the destination (37.244.28.102). Here are the results:

JHB router




CPT router


You can also visit our looking glass here and our compare us page for real-time latency here.

Please let us know if you need any further information.


Kind Regards
Mind the Speed

086 999 0161

 

[Tech_]

Seems to be a MTS outage in the Jhb South area, called in and wait time was too long..
Any feedback as to whats the issue?

 

[Mind the Speed]

Hi @Tech_

We are aware of an issue currently affecting network links.
Our core network engineers are investigating a potential datacenter issue, which appears to be the cause of this disruption.

We sincerely apologize for any inconvenience this may cause. We are working diligently to resolve this matter as quickly as possible and will provide updates as they become available.

Thank you for your patience and understanding.

We are committed to providing you with a seamless and reliable internet experience. As part of our ongoing efforts to keep you informed, we are excited to introduce "Our Mind The Speed Status" updates, a dedicated channel to notify you about any fiber provider outages and maintenance activities.

To ensure you stay up-to-date with the latest information, we encourage you to subscribe to our status updates by visiting our status page at https://status.mindthespeed.co.za. Once on the page, simply scroll to the bottom, and on the right-hand side, you'll find a "subscribe" button. Click on it to receive timely notifications directly to your inbox regarding any outages or maintenance affecting our fiber services.

By subscribing, you will gain valuable insights into the status of our network, allowing you to plan accordingly and stay informed about any potential disruptions.

Kind Regards,
Mind The Speed
Technical Support

086 999 0161

 

[Mind the Speed]

Dear Valued Customers,

This is to inform you that the network outage we are currently experiencing is still ongoing. Our technical teams are working diligently to fully resolve the issue and restore all services as quickly as possible.

We are pleased to report that some links are being restored progressively, and we are seeing improvements in connectivity.

We understand the disruption this outage is causing and sincerely appreciate your continued patience and understanding as we work towards a complete resolution.

Thank you for your patience and understanding.

Kind Regards,
Mind The Speed

 

[rh1]

Dit gaan rof:

 

[Tech_]

So it seems Mind The Speed clients will be joining the Cool Ideas family?

 

[JamesBoy]

So it seems Mind The Speed clients will be joining the Cool Ideas family?

It sure does. I got the same e-mail three days ago. I was worried about a price adjustment after our recent increase but luckily that isn't the case:

Don’t worry, your current pricing and any discounts will stay the same for a whole year from the switch!

 

[Tech_]

It sure does. I got the same e-mail three days ago. I was worried about a price adjustment after our recent increase but luckily that isn't the case:

Yeah thats good as currently my MTS package is less than what Cool Ideas charges for the same package..
I wonder if Cool Ideas bought over MTS? perhaps theres a story here @Jan

 

[Jan]

Yeah thats good as currently my MTS package is less than what Cool Ideas charges for the same package..
I wonder if Cool Ideas bought over MTS? perhaps theres a story here @Jan

There is indeed

Prominent South African ISP sells its customer base

Fibre Internet service provider Mind the Speed has sold its customer base to Cool Ideas for an undisclosed sum. The Internet service provider (ISP) notified users over the weekend that their billing would be transferred over from 1 May 2025.

While Cool Ideas is often more expensive than Mind the Speed, the ISP assured customers that their current pricing and any discounts would remain the same for a year from the date of the switch.