vumatel

  1. W

    Intermittent packet loss

    Good day For the past two months I'm having intermittent packet loss between 7pm and 9pm daily. Numerous tickets logged with Afrihost and Vuma and being told everytime the line is refreshed it will work but same problem persists. New ONT was installed by Vuma on Monday 11 May 2026 but still...
    • Wilhelmc
    • Thread
    • @vumatel afrihost afrihost & mybroadband vuma connection issues vuma customer service help! vuma reach vumafibreline vumatel vumatel broken fibre vumatelreach
    • Replies: 44
    • Forum: Fibre Networks
  3. G

    Vumatel holding Rosebank line Hostage for 40 days...

    Issue: Line Release Failure/Port stuck in "Active" state Location: Rosebank, JHB Days waiting: 40 + The previous tenant cancelled their line with WebAfrica on the 20th of March. Despite this, Vumatel is still showing the line as "Active," which is blocking my new sign-up. I have tried to...
    • GrantG1
    • Thread
    • cool ideas hostage line activation rosebank support vumatel webafrica
    • Replies: 4
    • Forum: Fibre Networks
  4. Hanno Labuschagne

    South African who sold two firms to Vumatel is building a fibre company in the US

    South African who sold two firms to Vumatel is building a fibre company in the US South African tech entrepreneur Alon Hendel has set his sights on the United States' fibre-to-the-home market with a company focused on the country’s massive, underserved multi-family apartment sector. Hendel is...
  5. Nobodyyyyyyy

    Afrihost & Vumatel

    Had my Afrihost package relocated recently, Vumatel came in on Wednesday to install it the new line at the new premises. I was told by the technicians by end of the day the line should be active, so I thought great Internet by EOD. Come Wednesday evening still only 1 blinking power light...
  6. M

    How long does it take Vumatel to complete a circuit release

    Basically, my fiance and I have moved into a unit in a complex on Saturday 14 February, we had previously requested a line change with Afrihost and they told us that all was processed correctly, however when trying to set up the wifi at the new address on Saturday we found out that the previous...
  7. Hanno Labuschagne

    Openserve and Vumatel fibre price increases 2026

    Openserve and Vumatel are changing their home fibre prices from April 2026. Please post any communication you may have received from your ISP regarding price changes on your product due to these adjustments.
  8. J

    Should switching ISPs on Vumatel be this problematic?

    Apologies if I am not completely familiar with all the jargon, or if this is old territory (I have browsed and searched): I'm actually based in the UK. BACKGROUND: In November my sisters and I inherited my late mom's little cottage in Cape Town which has previously been rented out long term...
  9. Hanno Labuschagne

    Vumatel taking over Herotel

    Vumatel taking over Herotel The Competition Tribunal has approved a merger in which South Africa's largest fibre network operator (FNO), Vumatel, will acquire control of the country's third-largest FNO, Herotel. The tribunal's approval aligns with a Competition Commission recommendation...
  10. Hanno Labuschagne

    Vodacom's biggest achievements in 2025

    Vodacom's biggest achievements in 2025 Vodacom's major milestones in 2025 included closing a major fibre deal, becoming the country's first company to operationalise virtual electricity wheeling, and signing a partnership with Starlink. Vodacom spokesperson Byron Kennedy said the network's...
    • Hanno Labuschagne
    • Thread
    • byron kennedy dfa maziv mobile network operators mobile networks safaricom satellite internet virtual electricity wheeling vodacom vumatel
    • Replies: 1
    • Forum: Broadband and IT News
  11. Hanno Labuschagne

    The man who got the Vodacom-Maziv deal over the finish line

    The man who got the Vodacom-Maziv deal over the finish line Remgro executive Pieter Uys was the driving force behind a successful R11-billion deal, in which Vodacom will acquire a 30% stake in Maziv, which owns Vumatel and DFA. Pieter Uys grew up in the Western Cape, where he attended...
  12. Hanno Labuschagne

    Remgro's curious CIVH valuation

    Remgro's curious CIVH valuation Remgro increased its valuation of Vumatel and Dark Fibre Africa (DFA) owner CIVH to R27.7 billion despite the division's poor performance. Community Investment Ventures Holdings (CIVH) is one of Remgro's key investments. The company is active in the...
  13. Hanno Labuschagne

    New target market for fibre companies in SA

    New target market for fibre companies in SA South Africa’s largest fibre network operator, Vumatel, only has 13% market share among low-income households, with several new challengers vying for a slice of the township fibre business. However, of the 9.7 million urban households in South Africa...
  14. Hanno Labuschagne

    Township fibre battle brewing in South Africa

    Township fibre battle brewing in South Africa Millions more homes are set to get uncapped fibre-to-the-home (FTTH) Internet in South Africa in the coming years, with informal settlements and townships being key targets in the expansion. Recent research from BMIT shows that roughly 4.5 million...
  15. Ofentse888

    afrihost & vumatel fail: ticket closed without fix, no internet since 9 may 2025

    Hi all, I’m posting here to share my unresolved experience with Afrihost and Vumatel in the hope that it helps others avoid the same frustration — and to hold both companies accountable. Service ordered: Fibre through Afrihost (Vumatel infrastructure) Installation completed: 9 May 2025...
  16. JessyZA

    PACKETLOSS for 4 weeks unsolved

    So quite interesting fact. Support is currently rated useless in my books. For 4 weeks we have logged complaint on complaint each time just to be told that this cant be an issue. My initial complaint was logged 4 weeks ago, whilst trying to get VUMATEL to understand that there is no speed issue...
  17. Hanno Labuschagne

    Vumatel fibre price hikes from April 2025

    Vumatel fibre price hikes from April 2025 Vumatel is increasing the wholesale prices of its fibre-to-the-home (FTTH) products, effective 1 April 2025. A MyBroadband forum member who is a customer of Internet service provider (ISP) Mind the Speed shared an email from his provider explaining how...
    • Hanno Labuschagne
    • Thread
    • fibre network operators (fnos) fibre prices fibre-to-the-home home fibre home internet mind the speed vumatel
    • Replies: 10
    • Forum: Broadband and IT News
  18. Hanno Labuschagne

    Best FNOs of Q3 2024

    Best FNOs of Q3 2024 An analysis by MyBroadband has found that Herotel is the best FNO in South Africa, followed by Vumatel and Octotel. These findings are based on feedback from over 5,500 unique users on the MyBroadband Speed Test website.
  19. Hanno Labuschagne

    Competition Commissioner accused of rushing through Vodacom-Maziv deal block

    Competition Commissioner accused of rushing through Vodacom-Maziv deal block Competition Commissioner Doris Tshepe has been accused of "pushing through" a ruling recommending that Vodacom's bid to buy a R13-billion stake in Maziv be blocked, Business Times reports. Sources at the competition...
  20. Jan

    Vodacom and CIVH lodge notice to appeal against Competition Tribunal ruling

    Big announcement from Vodacom and Vumatel Vodacom and Vumatel owner Community Investment Ventures Holdings (CIVH) have filed a notice to appeal against the Competition Tribunal prohibiting a deal between the two companies. Remgro, which has an effective 57% stake in CIVH, and Vodacom announced...
  21. Bvrs

    ONT/CPE takes hours to reconnect after restart

    If anyone is able to assist or advise it would be greatly appreciated. I am with Homeconnect and my fibre line is managed by Vumatel. I've had an issue for over 6 months where each time I restart (power off and on) the ONT box, my internet connection takes several hours to restore. I've raised...
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