What telecoms customers complain about

[jes]

What telecoms customers complain about

Billing problems and quality of service are the biggest problems for telecoms consumers, ICASA report reveals

 

[system32]

I'm surprised by the low number of complaints.
I suspect that most people don't know they can complain via ICASA.
From the icasa.org.za website: For Consumer Complaints email [email protected]

Perhaps ICASA should just read MyBB, there are 1000's of complaints here.
eg. "List-of-congested-exchanges"
http://mybroadband.co.za/vb/showthread.php/364262-List-of-congested-exchanges
with +170 posts and counting

 

[ToxicBunny]

Maybe ppl don't complain to ICASA because for most things, they're useless.

 

[midnightcaller]

What is the real definition of a complaint?
Most of us find it easy to voice verbal discontent. But the act of sitting down and reducing it to writing, finding out the complaints process is something we rarely undertake to see thru.

Perhaps some are more tolerant than others. Some may understand that we are dealing with inefficient processes, people and technology and then factor this into the rationale before we reduce verbal discontent to writing.

Some of us may ponder: what's the point of complaining. What's the return on effort. Is it really worth it.
I am wondering why I even wrote this down into myBB

 

[Dnigma]

I am always amazed when people complain about a billing issue, when the issue is that they (customer) did not have sufficient funds to pay for the service.

 

[zamicro]

I am always amazed when people complain about a billing issue, when the issue is that they (customer) did not have sufficient funds to pay for the service.

WTF? Where do you get this info?

I had a billing issue with MTN and if they had not sorted it out, I would have taken it further. Even if it was only for R11.40.