What the HELL?

[FaNIX]

Hi,

I had a telkom account about 4months ago. I only had it for about 2 months, then i moved, so i canceled the ADSL/Telkom Line. I fully paid off the account when i closed it.

I went to the bank to get a personal loan, they told me that i have a bad payment towards telkom for the amount of lets say R500. I was like "wtf"...

I phoned telkom to ask them if i had an outstanding balance on my account, and then they said that I actually have a Credit or R500, so they ow me that money... So wtf is going on? How does the bank have it that i have a bad payment forwards telkom? Get this, the amount that the bank gave me, and the amount i have Credit at telkom, is exactly the same.

The bank told me that it's not a bad debt on ITC, but a bad payment and should clear after 3 months, but erm, i closed the telkom account 4months ago, so IF i had a bad payment, which i don't, why havent it been cleared? Does anyone know where i can query this? Do i need to phone the people at ITC and ask them whats going on? I already phoned telkom and the person said that i have no bad payments, and that they will send me the cheque for the amount they ow me....

 

[Rocket-Boy]

Seems they like being a bit dodgy with their accounts...
A flat mate of mine cancelled a line about 2 years ago and a year later he gets a call from a lawyer saying he is about to be blacklisted and needs to pay a few thousand to settle the account. If he had of had his cancellation confirmation then he would probably have been fine but he has long since thrown it away so he had to pay it in the end.
gotta love their account dept!

 

[andres101]

The National Credit Regulator will be able to assist you in clearing your bad credit record.

 

[FaNIX]

The National Credit Regulator will be able to assist you in clearing your bad credit record.

Thank you so much, i'll have a look at the website!

 

[JohnnyQ]

My wife runs a customer service call center in the retail sector, and since the NCA came into play there has been chaos. People are getting bad credit ratings for just breathing, and not because the companies wants them to. It's all because of programmers writing crappy apps and updates, to integrate the old databases into the new format.