What the...

J

Jhbgirl

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Internet works fine over weekend and after hours, but come monday and you get frequent disconnections. What the hell are they doing. This is insanely frustrating.
 
Why won't it be faulty over the weeked? And after hrs?
 
Ed Hall
Hi guys
It all comes down to coverage, I have customers sitting 5km's outside our coverage and with a Yagi or with Webb directional antenae are getting good speeds and throughput. But as the customer base increases in the coverage area, this particular customer will slowly but surely start getting less and less from the base station...

CBD is a heavily used base station, but as our coverage increases, this will increase capacity. The answer is more base stations and thats our priority right now, especially in the Cape.

Having said that, the quality of the service in the region is good...unless you're in a lousy coverage zone!
Click to expand...

To me it sounds like your B/S is overloaded:D
 
Jhbgirl maybe it's just that everyone on that BS is now uncapped (beginning of month) so everyone on the bs is trying to utilize it as much as possible...
 
I didn't have these issues the beginning of last month and we are in a residential area so the "peak hours" thing doesn't make much sense. I'm literally being disconnected every 3 mins now. Internet is completely unusable. Let's see if this continues after business hours. :/

I did phone iBurst and opened up a support call, I don't hold out much hope for a response though.
 
Outside Antenna

Have you got an outside antenna up.....if not....that could be the next option. There are a few available locally that I am sure will solve your problem.
 
The signal meter

The signal meter is not a reliable indication of your connection speed....it gives you a good idea...but is by no means to be taken as absolute.

I have a 90-100% signal with no external antenna, and I get 100-150k....with my outside antenna, still 100%, but I often connect at 7-800k.

The only way you will know for sure, is to put one up and see.
 
Hmm, internet worked fine after 5pm yesterday. Let's see how it goes today.
 
Well now I'm being disconnected outside of business hours and it was running fine all day.
 
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Interesting this "disconnecting" thing. I never really get disconnected, or not that I have ever noticed.

I use a router though, so it does my connecting for me. Are you currently using USB straight from your modem? I'm not sure that that could cause any of the problems really, but I still never get disconnected even if the speeds are bad.

Anyway, in general it just sounds like your basestation was going through a bad time :/ If it worked fine all day, then it cant be a constant problem so the only thing to do is wait for iBurst to sort it out.
However if day time speeds are usually that terrible for you, you need a new BS or at least an antennae for now.
 
I use a router too. Yeah my basestation and it's neighbours were down all evening :/
 
Jhbgirl, what area are you in?
I've been having the same problm this week, since sunday. And the tower is not overloaded. We connect to Tower 28 (Bamley N in UTTracestar but I think thats incorrect since we live on the West Rand) with an average signal of -72dB. Towerload is almost always 1. Last night we lost connectivity completely and had to force a crappy connection off Constantia Kloof which didn't hold up that long. Also, all our stations were down last night, except Constantia Kloof and Northcliff (eek).

Rather frustrating - I think we were dropped about 20-30 times yesterday. Before this week, we've never had a problem.
 
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