User123455
Active Member
- Joined
- Jul 9, 2016
- Messages
- 59
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I am currently paying for a MWEB Premium 10 Mbps connection (10 down 1 up) .After countless hours on the phone with what I am sure is their whole staff they still leave me disappointed . The only thing they want to do is reset the line , do a port reset or log a fault with Telkom . I have given up on watching YouTube ,Netflix and Showmax not to even mention game (its a lag fest ) .
Line symptoms :
Super slow speed
Ping spikes (Got to love that 1 bar/ 160 ping)
Line completely drops (takes a about 2 min to reconnect then it disconnects after a while )
Some ports stay blocked even after requesting a port reset
So to anybody wanting to possibly sign up with them rather skip ahead if you value your sanity . I will be doing the same soon until they complete the fiber installation (any recommendations on temporary ISP ?)
@MWEBHelp You guys make a appointment then you never phone me ?! This is absolutely terrible customer service
Well I see I'm not the only one in this boat. Just spent over an hour on the phone with Luthando @ mweb and ended up with slower speeds......like wtf.
10Mbps Uncapped Premium but im getting speeds like this......
http://www.speedtest.net/result/6193394052
http://www.speedtest.net/result/6193527337
on a 4 meg account
However on the openserve guest account I get around 9 megs
What is MWEB's response - its a telkom fault or something on my network is using the bandwidth :crylaugh:
Looks like Im cancelling tomorrow
Hi MWEBHelp
Already ran through this with Landon and Sarel - and im sad to say im getting an average of less than 4Mbs currently
As requested - havent bothered to clear all unnecessary connections
Code:Active Connections Proto Local Address Foreign Address State TCP 0.0.0.0:80 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:135 Ratman-PC:0 LISTENING RpcSs [svchost.exe] TCP 0.0.0.0:445 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:1801 Ratman-PC:0 LISTENING [mqsvc.exe] TCP 0.0.0.0:2103 Ratman-PC:0 LISTENING [mqsvc.exe] TCP 0.0.0.0:2105 Ratman-PC:0 LISTENING [mqsvc.exe] TCP 0.0.0.0:2107 Ratman-PC:0 LISTENING [mqsvc.exe] TCP 0.0.0.0:3306 Ratman-PC:0 LISTENING [mysqld.exe] TCP 0.0.0.0:5357 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:7680 Ratman-PC:0 LISTENING DoSvc [svchost.exe] TCP 0.0.0.0:17729 Ratman-PC:0 LISTENING [HiPatchService.exe] TCP 0.0.0.0:49664 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:49665 Ratman-PC:0 LISTENING EventLog [svchost.exe] TCP 0.0.0.0:49666 Ratman-PC:0 LISTENING Schedule [svchost.exe] TCP 0.0.0.0:49667 Ratman-PC:0 LISTENING [spoolsv.exe] TCP 0.0.0.0:49670 Ratman-PC:0 LISTENING PolicyAgent [svchost.exe] TCP 0.0.0.0:49708 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:49721 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 0.0.0.0:58570 Ratman-PC:0 LISTENING [mqsvc.exe] TCP 10.0.0.14:139 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 10.0.0.14:49725 hk2sch130021646:https ESTABLISHED ProfSvc [svchost.exe] TCP 10.0.0.14:49770 hk2sch130020961:https ESTABLISHED [Explorer.EXE] TCP 10.0.0.14:49839 lon01:http ESTABLISHED Can not obtain ownership information TCP 10.0.0.14:51118 13.107.4.50:http ESTABLISHED DoSvc [svchost.exe] TCP 10.0.0.14:51132 13.107.4.50:http ESTABLISHED DoSvc [svchost.exe] TCP 10.0.0.14:58479 197-84-135-27:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58488 wo-in-f188:5228 ESTABLISHED [chrome.exe] TCP 10.0.0.14:58496 lhr26s04-in-f234:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58497 lhr25s11-in-f13:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58498 lhr35s01-in-f14:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58499 lhr35s07-in-f10:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58509 lhr26s04-in-f234:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58542 197-80-135-44:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58543 197-80-135-44:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58544 104.20.9.169:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58548 ec2-34-250-96-177:https CLOSE_WAIT [chrome.exe] TCP 10.0.0.14:58557 199.16.156.201:https ESTABLISHED [chrome.exe] TCP 10.0.0.14:58649 ec2-52-30-134-73:https CLOSE_WAIT [chrome.exe] TCP 10.0.0.14:58650 ec2-52-30-134-73:https CLOSE_WAIT [chrome.exe] TCP 10.0.0.14:58661 server-54-192-197-101:https CLOSE_WAIT [chrome.exe] TCP 10.0.0.14:58664 server-54-192-197-73:https CLOSE_WAIT [chrome.exe] TCP 10.0.0.14:58751 a-0001:https ESTABLISHED [SearchUI.exe] TCP 10.0.0.14:58752 a-0001:https ESTABLISHED [SearchUI.exe] TCP 10.0.0.14:58753 a-0001:https ESTABLISHED [SearchUI.exe] TCP 127.0.0.1:12025 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12110 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12119 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12143 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12465 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12563 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12993 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:12995 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:27275 Ratman-PC:0 LISTENING Can not obtain ownership information TCP 127.0.0.1:50719 Ratman-PC:0 LISTENING [NVIDIA Web Helper.exe] TCP 127.0.0.1:65000 Ratman-PC:0 LISTENING [nvcontainer.exe] TCP [::]:80 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:135 Ratman-PC:0 LISTENING RpcSs [svchost.exe] TCP [::]:445 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:1801 Ratman-PC:0 LISTENING [mqsvc.exe] TCP [::]:2103 Ratman-PC:0 LISTENING [mqsvc.exe] TCP [::]:2105 Ratman-PC:0 LISTENING [mqsvc.exe] TCP [::]:2107 Ratman-PC:0 LISTENING [mqsvc.exe] TCP [::]:3306 Ratman-PC:0 LISTENING [mysqld.exe] TCP [::]:5357 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:7680 Ratman-PC:0 LISTENING DoSvc [svchost.exe] TCP [::]:49664 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:49665 Ratman-PC:0 LISTENING EventLog [svchost.exe] TCP [::]:49666 Ratman-PC:0 LISTENING Schedule [svchost.exe] TCP [::]:49667 Ratman-PC:0 LISTENING [spoolsv.exe] TCP [::]:49670 Ratman-PC:0 LISTENING PolicyAgent [svchost.exe] TCP [::]:49708 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:49721 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::]:58570 Ratman-PC:0 LISTENING [mqsvc.exe] TCP [::1]:12025 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12110 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12119 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12143 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12465 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12563 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12993 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:12995 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:27275 Ratman-PC:0 LISTENING Can not obtain ownership information TCP [::1]:50651 Ratman-PC:0 LISTENING ****Cropped here as text is too long
(paste the results of your screen dump here)
I have dumped the Netstat directly to file and uploaded to drop box
One is netstat -a and other is netstat -a -b
https://db.tt/L3FsXuJOuy
https://db.tt/4Olkdmuv8v
Regards
Ratman
Why is mweb investigating specific cases and not the issue as a whole, its obviously not a issue on account level.
I've been a happy mweb customer for 4 years, all of a sudden when I move location(down the street) and down from the premium package i get this type of service ~~~ 260-300ms internationally, whats up with that mweb?
Whats been causing this for the last 2 weeks, why not just share the information you having stating any issues instead of just asking for mweb account details.
How to lose customers 101 by mweb..