let me be the first to comment directly on the quality of the "article". There isn't any evidence of research, for example into what strategies Neotel examined and how they chose what they went for. Also no discussion of their "technology". For a layman like me its difficicut to understand how a large firm could be still selling something with such a high failure rate?!?! The rate at which they eroded what was probably their biggest asset, the negativity towards Telkom, was simply astounding.....