Whats the best VOIP solution for a call centre?

[Julias]

Hi All,

Outbounds calls are made to an international destination. I would like to implement a VOIP solution. Whats the ideal route for me? Assume that I do not have any hardware at present (no computer hardware, no adsl and telkom line)

Any ideas?

Thanks in advance

 

[georgegolding]

Hi Julias, you can use www.euphoria.co.za,

Costs are R50 per extension per month + calls.
International call rates to many international destinations landlines 32c ex vat per minute charged per second.
If you use ViBE technology you can push up to 30 simultaneous call over a 4MB adsl line.
Vibe costs R 15 per channel per month
Your main upfront cost would be the VoIP phones +- R 600 ex vat per phone.

Please contact us on [email protected] for further information.

We are running a number of inbound and outbound call centers.

Regards
George Golding

 

[XConnect]

We specialise in international as we have a lot of international direct connections. The pricing depends on the destination. We have a bunch of our retailers I can refer you to and they can give you a tailored solution together with our solution. It should come out rather more cost effective. Please contact me at [email protected] and I'll find a best fit.

 

[mo_to]

Hello

O-Tel Telecom offers a full Call Center on the Cloud service. No initial expenditure necessary. Simply an internet connection and a PC.

Our call center service offers CRM, call queues, statistics, call recording, whisper, barge in and all professional call center application. Dependent on what service you want, we charge from R30 per seat per month for a basic service, to R150 per seat per month for advanced services.

For queries, please contact [email protected]

Tx
Mohammad

 

[Hummercellc]

Vox has the best call quality they are also very reliable, i have a single sip trunk in my asterisk box... on a 1meg adsl line with a VOX local only adsl acount and it holds about 20 calls simultaneously perfectly.....

 

[georgegolding]

Wow Hummercellc I have seen many reports that state otherwise including here on mybroadband.co.za. You seem to be one of the lucky ones.